Customer Service Marketing Coordinator

3 weeks ago


West Palm Beach, Florida, United States My Bambu Full time
About MyBambu

We are a fintech platform dedicated to breaking down barriers to financial access and literacy. Our goal is to empower users through a bilingual, user-friendly mobile experience tailored to their diverse needs.

Your Opportunity

We are seeking a highly skilled Digital Brand Ambassador to join our marketing team. This role involves cultivating a social media following and promoting our brand across various platforms. As part of an in-house marketing team, you will engage with our audience, develop a relatable company voice, and mediate the impact of negative reviews while sharing positive testimonials. You will also respond to questions and concerns received via our social media platforms.

Job Responsibilities:

  • Responds to direct messages in multiple social media platforms.
  • Communicate and collaborate across departments as needed.
  • Follow up cases created in Salesforce.
  • Bilingual communication.
  • Social Media: The ability to use social media to maintain or build a brand is necessary for this role. Maintain a healthy communication with our clients by responding to posts and comments while addressing concerns and creating trust throughout all our social platforms.
  • Communication: Great verbal and written communication skills are essential for this occupation. All communication must be proficient in two languages Spanish and English to hit target demographic.
  • Technology: In this role a tech savvy mindset will be your greatest asset of all time. Basic knowledge of Salesforce, Social Studio, Excel, and CRM tools.
  • Research: Learning on social media trends, identifying new social media tools and finding real-time online conversations are necessary. Basic analytical and data gathering skills.
  • Time Management:The skill of organizing tasks to meet deadlines is essential for this roll. Each day will have a timeframe and a deadline. How you manage your time will directly affect how you meet your deadlines as these platforms are 24-hour revolving door.
  • Creativity:Basic WordPress, Photoshop.

Requirements:

  • Bilingual in Spanish required.
  • Minimum of High School Diploma or equivalent.
  • One years experience in customer service, preferably in social media customer engagement.
  • Managing multiple platforms such as, Instagram, Facebook, Twitter, and YouTube, etc.
  • One (1) year Preferred, experience with Salesforce.
  • Knowledge of content management systems and email marketing best practices.
  • Capable of helping in all operations as needed within any specific department.
  • Basic fluency of excel formulae and functions.
  • Maintains all work organized, accurate, and detail oriented.

MyBambu Benefits:

  • Excellent medical coverage.
  • Fifteen (15) days of Paid Time Off.
  • Seven (7) days of Paid Holidays.
  • Our small family corporate culture.

The estimated salary for this role is $48,000 per year.



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