Customer Experience Coordinator
3 weeks ago
Nine Lives Café is a luxury cat café that combines exceptional coffee with a passion for feline welfare. Our boutique cat café provides a unique wellness-focused environment where guests can relax, unwind, and connect with our adoptable cats in Cat Heaven.
Our café's mission is to reduce euthanasia rates and promote cat adoption, all while offering a space for health, wellness, and luxury. As a Customer Experience Coordinator at Nine Lives Café, you will play a key role in delivering exceptional service to our guests and supporting our mission through various channels.
Job DescriptionYou will be responsible for greeting all customers with warmth and professionalism, managing reservations for Cat Heaven and Cat Heaven Pilates classes, and responding to inquiries regarding reservations, memberships, and general information. Additionally, you will provide thorough knowledge of our café offerings, Pilates classes, cat adoption process, and wellness programs.
- Develop and maintain strong relationships with our customers, ensuring they have a memorable and enjoyable experience at our café.
- Coordinate events, workshops, and activities that promote cat adoption and feline welfare, such as kitten pilates and adoption days.
- Update and maintain our CRM system with accurate and up-to-date customer information.
- Manage membership sign-ups, renewals, and benefits, providing prompt support to members.
To succeed in this role, you must possess excellent communication skills, both verbal and written, as well as comfort on camera for content creation. A solid understanding of how to leverage social media as a marketing tool is also essential. Additionally, you should be tech-savvy, proficient in using CRM software, social media platforms, and scheduling tools.
Requirements- Customer Service: Minimum of 1-2 years of experience in a customer-facing role, preferably in a high-end or luxury environment.
- Tech-Savvy: Proficiency in using CRM software, social media platforms, and scheduling tools.
- Communication: Strong verbal and written communication skills.
- Social Media Savvy: A solid understanding of how to leverage social media as a marketing tool.
- Multitasking & Organization: Ability to handle multiple tasks simultaneously while maintaining attention to detail and efficiency.
As a member of our team, you will have access to competitive hourly pay, discounts on café products and services, including Cat Heaven Pilates classes, and training on CRM, social media, and customer service tools. We offer a fun, innovative, and mission-driven environment where you can make a meaningful impact by supporting cat adoption and promoting feline welfare.
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