Senior Night Operations Manager

3 days ago


Redwood City, California, United States Canyon Ranch Full time
Job Title: Senior Night Operations Manager

Canyon Ranch, a renowned leader in the wellness industry, is seeking a highly skilled Senior Night Operations Manager to join our team.

About Us:

Canyon Ranch has been a pioneer in the wellness lifestyle since 1979. With multiple resorts and destinations across the US, we offer a unique opportunity for guests to achieve their wellness goals.

Job Description:

The successful candidate will be responsible for settling guest and house accounts on the overnight shift, ensuring a seamless transition to the next day. Key responsibilities include running reports, distributing them as directed, and resolving any issues that may arise.

Responsibilities:

  • Calculate and update guest ledger balances, post charges, adjustments, and settlements to guest and house accounts.
  • Review each shift audit from the hotel and spa departments.
  • Ensure overnight guest needs are met by being in charge of fulfilling those requests.
  • Be a problem solver when things go wrong or need repair. Help solve guest problems or relocate a guest to another room if needed.
  • Update guest information on the communications systems to provide early risers timely information such as a Yoga class or morning walk activities.
  • Serve as a Guest Services Representative, PBX Operator, and Bellperson as required (i.e., settling guest accounts, answering phones).
  • Provide guest services in the absence of normally assigned staff.

Requirements:

  • 1+ years of Hospitality front desk operations experience required. Previous night audit experience will be very helpful.
  • Opera Property Management system preferred.
  • Understanding of maintenance issues to assist with minor room issues. Excellent communication skills.
  • CPR/AED certification required within 90 days of employment.
  • TIPS or Alcohol Awareness Certified a plus.
  • Valid Driver's license and acceptable driving record.
  • Basic accounting or bookkeeping knowledge.

Estimated Salary: $45,000 - $55,000 per year.



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