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ServiceNow Technical Architect

2 months ago

Tempe, Arizona, United States Edward Jones Full time
About the Role

We are seeking a highly skilled ServiceNow Technical Architect to join our team at Edward Jones. As a key member of our technology team, you will play a crucial role in designing, developing, and implementing ServiceNow solutions that align with our business objectives.

Key Responsibilities
  • Provide architecture leadership of the ServiceNow platform, including partnering with other technology teams such as Enterprise Architecture, Security, and Infrastructure.
  • Collaborate with cross-functional teams to understand business requirements, assess business processes, and design comprehensive technical solutions on the ServiceNow platform.
  • Architect, configure and provide solution guidance on ServiceNow applications to meet business needs while maintaining overall platform health and stability.
  • Provide oversight with vendor and third-party partners supporting the ServiceNow platform.
  • Lead architecture reviews and enforce best practices.
  • Evaluate health scan findings and provide remediation recommendations.
  • Oversee the evaluation, selection, and implementation of appropriate ServiceNow products.
  • Develop integration strategies with third-party systems and tools to enhance functionality and streamline processes.
  • Define data archiving strategies to meet business needs and performance requirements.
  • Provide technical guidance and mentorship to other team members.
  • Stay abreast of ServiceNow's best practices, emerging technologies, and industry trends.
  • Conduct regular reviews and assessments to ensure the solution meets quality standards and regulatory requirements.
  • Ensure compliance with security standards and best practices in all aspects of system design and implementation.
Requirements
  • Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience).
  • Extensive experience (7+ years) working with the ServiceNow platform in a design and architecture capacity.
  • Proficiency in JavaScript, HTML, CSS, and other web technologies.
  • Deep understanding of ServiceNow platform automation (Flows, Playbooks, Integration Hub)
  • Experience with low/code and no-code aspects of ServiceNow.
  • Excellent communication skills with the ability to effectively communicate technical concepts to non-technical stakeholders.
  • ServiceNow Certified Technical Architect (CTA) desired.
  • Additional ServiceNow certifications (i.e., ITSM Professional Suite certification, HR Professional Suite certification, Certified Implementation Specialist, Certified Application Developer) are a plus.
  • Experience working with multiple ServiceNow products.
  • Experience working in the financial services industry is a plus.
About Us

At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

We are committed to creating a workplace where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.