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Business Operations Analyst

2 months ago


New York, New York, United States New York Family Dentistry Full time
Job Description

About New York Family Dentistry

New York Family Dentistry is a leading dental care provider dedicated to delivering exceptional patient experiences. We are seeking a highly skilled Business Operations Analyst to join our team in the United States.

Key Responsibilities:

  • Optimize Call Center Operations: Analyze trends and data to improve customer service experience, identify areas for improvement, and develop strategies to enhance efficiencies within the call center.
  • Business Process Improvement: Evaluate business processes, anticipate requirements, and develop solutions to drive business growth and customer satisfaction.
  • Lead Data-Driven Insights: Utilize data analytics to identify opportunities for improvement, develop optimization strategies, and communicate results to cross-functional teams.
  • Sales and Revenue Analysis: Unlock customer insights and opportunities through data analysis, and develop strategies to drive sales growth.
  • Project Management: Manage projects, develop project plans, and monitor performance to ensure timely completion and delivery of results.
  • Stakeholder Engagement: Serve as a liaison between stakeholders, agents, and leadership to ensure effective communication and collaboration.

Requirements:

  • Bachelor's degree in business or related field or an MBA (preferred but not essential)
  • Minimum of 5+ years of experience in call center operations, business analysis, or a related field
  • Exceptional analytical and conceptual thinking skills
  • Ability to influence stakeholders and work closely with them to determine acceptable solutions
  • Fundamental analytical and conceptual thinking skills (Power BI, Google Analytics, and MS Excel advanced user preferred)
  • Experience creating detailed reports and giving presentations

What We Offer:

Excellent compensation and benefits package, including labor law-mandated employee benefits.