Public Safety Telecommunicator

3 days ago


Wildwood, Florida, United States Sumter County, FL Full time
Job Summary

We are seeking a highly skilled and detail-oriented Public Safety Telecommunicator to join our team at Sumter County, FL. As a key member of our Emergency Communications Center, you will be responsible for answering emergency and non-emergency calls, dispatching units, and providing critical support to our community.

Key Responsibilities
  • Answer and respond to emergency and non-emergency calls, utilizing strong communication and problem-solving skills to determine the nature of the crisis and initiate appropriate action.
  • Dispatch units and personnel, utilizing knowledge of radio communications rules and regulations, as well as basic medical and fire terminology.
  • Operate radio and telephone transmitting and receiving equipment, as well as computer-aided dispatch systems.
  • Maintain accurate and detailed records of operations, including call logs and dispatch records.
  • Collaborate with emergency responders and other stakeholders to ensure effective communication and response to emergencies.
  • Participate in training and professional development to maintain and enhance skills and knowledge in emergency communications and dispatch operations.
Requirements
  • High school diploma or equivalent required; one year of experience in a fast-paced, high call volume commercial or government public safety dispatching/call-taking facility preferred.
  • Valid Florida Driver's License and a driving record acceptable to the insurance provider.
  • Required National Incident Management System (NIMS) certifications within six months of employment.
  • Must possess and maintain the Florida Public Safety Telecommunicator Certification within one year of employment.
  • Must possess and maintain Cardiopulmonary Resuscitation (CPR) certification within six months of employment.
  • Must possess and maintain Emergency Medical Dispatch (EMD) certification within six months of employment.
  • Must possess and maintain Emergency Fire Dispatch (EFD) certification within six months of employment.
Working Conditions

This position requires the ability to work in a fast-paced, high call volume call center environment, with occasional work in and around a fire station or fire department training labs/grounds. Reasonable accommodation will be made for otherwise qualified individuals with a disability.

Benefits

We offer a competitive salary and benefits package, including health, dental, and vision insurance, as well as paid time off and holidays.



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