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Inside Property Unit Supervisor

2 months ago

Upper Marlboro, Maryland, United States Travelers Full time

Who Are We?

At Travelers, we prioritize the well-being of our customers, communities, and each other. This commitment has established us as a leading property casualty insurer for over 160 years. Experience a culture that values innovation and collaboration, where you can truly enjoy your work and environment.

Job Category

Claims

Compensation Overview

The annual base salary range for this position reflects a nationwide market range and encompasses a wide array of salaries for this role across the country. The actual salary will be influenced by various factors, including the role's scope, complexity, and location, as well as the candidate's skills, education, training, credentials, and experience. Additionally, employees are eligible for performance-based cash incentive awards as part of our comprehensive compensation and benefits program.

Salary Range

$95,000 - $157,000

Target Openings

1

What Is the Opportunity?

Under general supervision and as a member of the local line of business (LOB) management team, you will oversee product quality and performance for a designated team of Outside Property claim professionals. Your responsibilities will include providing guidance and direction to direct reports through ongoing management involvement and regular claim file reviews. You will also serve as a field representative for the Home Office Property product as needed, reinforcing LOB Vision, Strategies, and Objectives through your actions.

What Will You Do?

  • Attract, Retain and Develop Top Talent:
    • Proactively recruit talent and collaborate with management to establish and implement a strategic staffing plan.
    • Ensure effective orientation and onboarding processes.
    • Manage staff performance and implement strategies for development, identifying training needs on an ongoing basis.
    • Work with management to create and execute effective training, performance development, and succession planning.
    • Implement effective retention strategies and proactively manage turnover.
    • Utilize reward systems to recognize top performers and significant achievements.
  • Provide Exceptional Claim Services:
    • Employ proper claim handling techniques to uphold our brand's integrity, ensuring consistent service quality and streamlined processes that add value for our customers.
    • Develop and execute a strategic file management plan to achieve optimal file resolution and business outcomes.
    • Provide both face-to-face and written guidance to ensure effectiveness, engagement, accuracy, and efficiency.
    • Review new notices, ensuring claims are assigned to staff with the appropriate skill sets.
    • Conduct quality file reviews in accordance with office/best practices guidelines.
    • Participate in ride-along inspections/reinspections with claim professionals to provide coaching and feedback.
    • Establish and follow up on file reviews per diary instructions, conducting additional reviews as necessary.
    • Implement strategies to enhance file quality, customer service, and manage costs.
  • Leverage Information for Advantage:
    • Effectively utilize data, management information, and technology to identify and capitalize on opportunities that support business strategies and improve results.
  • Achieve Optimal Solutions:
    • Focus on resolution and process improvement, fulfilling all obligations while maximizing cost-effectiveness.
    • Operate within an agreed-upon expense budget to achieve optimal business results through productivity and resource allocation.
  • Foster Collaborative Partnerships:
    • Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies, and others to achieve organizational goals.
    • Participate in business meetings and agency visits as required.
  • Essential Functions:
    • Acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements.
    • Access and inspect all areas of a dwelling or structure, which may require physical demands such as carrying, setting up, and climbing a ladder.
    • Perform other duties as assigned.

What Will Our Ideal Candidate Have?

  • Bachelor's Degree preferred.
  • Claim management experience preferred.
  • Leading the Business:
    • Drive Results.
    • Leads Change.
    • Executes Business Strategy.
  • Leading Others:
    • Attract Top Talent.
    • Maximize Individual Performance.
    • Holds Others Accountable.
    • Aligns Rewards.
    • Creates and Sustains a Dynamic Workplace.

What is a Must Have?

  • High School Diploma or GED required.
  • A minimum of three years of claim work experience in at least one line of business required.
  • Valid Driver's License required.

What Is in It for You?

  • Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: Our wellness program includes tools, discounts, and resources to support your wellness goals.
  • Volunteer Encouragement: We encourage our employees to engage with their communities through our Matching Gift and Volunteer Rewards program.

Employment Practices

Travelers is an equal opportunity employer. We are committed to recruiting, retaining, and developing a diverse workforce that reflects the communities we serve, fostering an inclusive workplace where differences are celebrated.