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Branch Services Representative

2 months ago

Salt Lake, Utah, United States BankTalent HQ Full time

About BankTalent HQ

We're a leading financial institution dedicated to providing exceptional banking services to our clients. Our team is passionate about delivering top-notch customer experiences and driving business growth.

Job Summary

We're seeking a highly skilled Branch Services Representative to join our team. As a key member of our banking operations team, you'll be responsible for providing exceptional client service, managing risk-based transactions, and assisting clients with various banking needs.

Key Responsibilities

  • Identify and address business needs of clients by providing a variety of services, including managing risk-based transactions, fraud check review, and transaction holds.
  • Assist clients with fraud forms and act as a liaison with the fraud department.
  • Assist clients with bankcard needs and act as a liaison with the bankcard department, including opening accounts, amending signature cards, and processing loan applications.
  • Answer questions, research, and resolve client inquiries and problems through direct personal action or by referring clients to alternative bank resources.
  • Maintain technical expertise and knowledge of online products and services, and assist with identifying system and procedural improvements.

Requirements

  • Requires a High School diploma or equivalent and 1+ years of branch banking and services, inside sales, bank operations, digital and online banking, fraud detection, and bank regulations related to opening accounts.
  • Working knowledge of banking, new accounts, customer service, banking operations, banking products and services, processes, and procedures.
  • Basic understanding of online banking, risk management, and fraud detection skills.
  • Ability to work collaboratively in a team setting to meet deadlines.
  • Good communication skills, both verbal and written.
  • Demonstrates good analytical, attention to detail, problem-solving, and customer service skills.
  • Working knowledge of computer software, including word processing and spreadsheets.

What We Offer

We offer a competitive compensation package, including benefits starting on day one, 12 bank holidays, profit sharing, and company-matched 401(k) contributions. At BankTalent HQ, we're committed to career growth and advancement, and we're proud to offer a dynamic and supportive work environment.