Customer Solutions Specialist
3 days ago
At Lifelancer, we're looking for a skilled Customer Solutions Specialist to join our team. This role involves supporting customers by installing, maintaining, and repairing complex systems.
The ideal candidate will have a strong background in chemistry or a related field, with experience in a similar role or as an end user of Gas Chromatography and Molecular Spectroscopy.
We offer a competitive salary of $32.58 - $50.90 per hour, plus eligibility for bonus, stock, and benefits. The full-time equivalent pay range is based on factors such as job-related skills, experience, and relevant education or training.
Key Responsibilities:
- Install and optimize hardware, software, and network products at customer sites.
- Diagnose and resolve performance issues.
- Perform routine maintenance and repairs.
- Provide mentorship on preventive maintenance to minimize disruptions.
- Proactively address potential equipment issues to ensure uninterrupted operations.
Qualifications:
- Bachelor's or Master's degree in Chemistry, Analytical Chemistry, Biochemistry, Biotechnology, or a related field.
- 1+ years of experience in a similar role or as an end user of Gas Chromatography and Molecular Spectroscopy.
- Strong troubleshooting and problem-solving skills.
- Experience with Agilent products is a plus but not required.
- Effective verbal and written communication skills.
- Willingness to travel within a multi-state region.
Benefits:
- Full-time weekly schedule with the option to work remotely.
- Eligibility for choice of company car or reimbursement for personal vehicle usage.
Location: Bentonville/Fayetteville/Rodgers, AR (Primary) with 40% travel required.
Duration: No end date.
Job Function: Services & Support.
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