Customer Solutions Specialist

3 days ago


Little Rock, Arkansas, United States Lifelancer Full time

At Lifelancer, we're looking for a skilled Customer Solutions Specialist to join our team. This role involves supporting customers by installing, maintaining, and repairing complex systems.

The ideal candidate will have a strong background in chemistry or a related field, with experience in a similar role or as an end user of Gas Chromatography and Molecular Spectroscopy.

We offer a competitive salary of $32.58 - $50.90 per hour, plus eligibility for bonus, stock, and benefits. The full-time equivalent pay range is based on factors such as job-related skills, experience, and relevant education or training.

Key Responsibilities:

  • Install and optimize hardware, software, and network products at customer sites.
  • Diagnose and resolve performance issues.
  • Perform routine maintenance and repairs.
  • Provide mentorship on preventive maintenance to minimize disruptions.
  • Proactively address potential equipment issues to ensure uninterrupted operations.

Qualifications:

  • Bachelor's or Master's degree in Chemistry, Analytical Chemistry, Biochemistry, Biotechnology, or a related field.
  • 1+ years of experience in a similar role or as an end user of Gas Chromatography and Molecular Spectroscopy.
  • Strong troubleshooting and problem-solving skills.
  • Experience with Agilent products is a plus but not required.
  • Effective verbal and written communication skills.
  • Willingness to travel within a multi-state region.

Benefits:

  • Full-time weekly schedule with the option to work remotely.
  • Eligibility for choice of company car or reimbursement for personal vehicle usage.

Location: Bentonville/Fayetteville/Rodgers, AR (Primary) with 40% travel required.

Duration: No end date.

Job Function: Services & Support.



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