Care Coordinator

3 weeks ago


Osseo, Minnesota, United States Twin Cities Orthopedics Full time

Job Summary

The Care Coordinator will play a vital role in supporting the clinic and physician care team by providing administrative and patient care services. This is a full-time position working Monday through Friday between the hours of 7:30 am and 5:00 pm out of our various locations.

Responsibilities

  • Provide communication and liaison between providers and patients
  • Build and maintain physician schedules
  • Schedule patient appointments, surgeries, and diagnostic tests
  • Obtain referrals and/or authorization requirements per insurance guidelines
  • Provide follow-up to patient inquiries, contacting providers as necessary
  • Process mail and correspondence
  • Coordinate the transmission and acquisition of patient records
  • Maintain physician schedules, communicating changes appropriately
  • Additional functions may include:
    • Transcription or medical scribing
    • Assist in clinic with rooming, etc.
    • Assist physicians with legal practice, etc.
  • Any and all other duties as assigned

Requirements

  • High school diploma/GED or equivalent
  • Administrative or medical office experience preferred
  • Medical terminology knowledge strongly preferred
  • Transcription experience, where applicable
  • Customer service experience

Essential Requirements

  • Ability to comply with company policies, procedures, practices, and business ethics guidelines
  • Complete job-required training
  • Comply with all applicable laws and regulations
  • Demonstrate prompt and reliable attendance
  • Work in the clinic, office, or surgery center during business hours
  • Travel independently throughout the clinic, office, or surgery center
  • Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines
  • Communicate and interact in a respectful and professional manner
  • Prioritize workload while being flexible to meet the expectations of daily operations
  • Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
  • Understand and execute a variety of instructions
  • Effectively operate equipment and communicate on and operate the phone system
  • Work independently with minimal supervision
  • Travel to other work locations, if required

Performance Expectations

  • Integrity - Do the right thing and take responsibility for what you do and say
  • Service - Consistently contribute to deliver an exceptional experience
  • Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
  • Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
  • Teamwork - Be a part of the whole; support each other positively

Environmental Conditions

  • Clinic/office/surgery center setting

Notes

  • Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare
  • We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts, and more


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