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Traffic Monitoring Center Dispatcher

2 months ago

Pompano Beach, Florida, United States AECOM Full time
Job Description

AECOM is seeking a skilled Traffic Monitoring Center Dispatcher to join our team in Pompano Beach, FL. As a key member of our Traffic Management Center, you will be responsible for monitoring and managing traffic flow on state roads, dispatching incident management personnel, and providing clear and accurate information to motorists and other agencies.

Key Responsibilities:

  • Monitor and control Intelligent Transportation Systems devices, including surveillance cameras, dynamic message signs, and ramp meters.
  • Log and verify events that impact traffic flow and safety, including traffic crashes, debris removal, and maintenance activity.
  • Dispatch Road Ranger Safety Service Patrol Operators to provide roadside services on freeways in the South Florida region.
  • Provide clear and accurate directions to the location of traffic events and an accurate description as advised by citizens, public safety partners, or FDOT personnel.
  • Monitor software-generated response plans to mitigate the effect on freeway traffic flow and update the response plans as necessary.
  • Monitor weather conditions for potential and observed effects on traffic flow and take appropriate action to provide notifications to motorists and agencies about roadway conditions affected by weather.
  • Coordinate and collaborate with FDOT signal personnel and update information on FDOT's traveler information website.
  • Participate in technical and customer service training and certification activity as required by the program.
  • Follow Standard Operating Procedures and Standard Operating Guidelines provided by the program.
  • Perform routine updates of asset records, equipment, and contact lists.

Requirements:

  • High School Diploma or GED.
  • Ability to remain in a stationary position for long periods while monitoring Intelligent Transportation Systems.
  • Ability to operate software platforms and web-based applications.
  • Must pass a state and federal criminal history/security background check.
  • Must pass a pre-employment drug screen.