Feline Wellness Coordinator
3 weeks ago
**Responsibilities:**
- Provide warm and professional greetings to all customers, ensuring a welcoming experience for every visitor.
- Manage and process reservations for Cat Heaven and Cat Heaven Pilates classes, ensuring seamless scheduling and maximum customer satisfaction.
- Respond to phone calls, emails, and in-person inquiries regarding reservations, memberships, and general information.
- Offer thorough knowledge of our café offerings, Pilates classes, cat adoption process, and wellness programs.
**Requirements:**
- Minimum 1-2 years of experience in a customer-facing role, preferably in a high-end or luxury environment.
- Proficiency in using CRM software, social media platforms, and scheduling tools.
- Strong verbal and written communication skills, with comfort interacting with guests in person, over the phone, and online.
- A solid understanding of how to leverage social media as a marketing tool, with experience in posting, engagement, and content creation.
- Multitasking and organization skills, with ability to handle multiple tasks simultaneously while maintaining attention to detail and efficiency.
- Comfortable troubleshooting customer issues and coming up with creative solutions.
- Genuine love for animals, particularly cats, and an interest in health, wellness, and luxury services.
**What We Offer:**
- Competitive hourly wage: $18-$22 per hour, based on experience and qualifications.
- Opportunity to work in a fun, innovative, and mission-driven environment.
- A chance to help save cats from euthanasia and promote feline adoption.
- Discounts on café products and services, including Cat Heaven Pilates classes.
- Training on CRM, social media, and customer service tools.
We pride ourselves on creating an elevated experience that promotes both personal wellness and community connection. From our unique mat Pilates sessions infused with feline therapy to our carefully crafted coffee designed to reduce bloating and indigestion, we offer a lifestyle rooted in relaxation and mindful living.
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