Customer Service Lead

3 weeks ago


Phoenix, Arizona, United States Mom to Virtual Assistant Full time
About the Role

We are looking for a highly skilled and experienced Virtual Assistant to join our team. As a Virtual Assistant, you will be responsible for managing various aspects of our business, including customer service, project management, and technical tasks.

Responsibilities:
  1. Manage Google Drive/Docs to store and organize important documents.
  2. Oversee Helpscout (customer service email platform) to ensure timely and efficient response to customer inquiries.
  3. Organize and manage Kajabi (or similar CRM platform) to track customer interactions and sales.
  4. Use Zapier to automate tasks and integrate different systems.
  5. Assist with managing a custom-built backend site for our App, learning new technologies as needed.
  6. Manage Apple Connect and Google Play Console for App store management.
  7. Conduct testing through Test Flight.
Requirements:
  • Previous experience in project management or customer service leadership is an asset.
  • Detailed-oriented with excellent organizational skills.
  • Strong technical skills and ability to learn new technologies quickly.
  • Excellent communication and interpersonal skills to interact with customers effectively.
  • Able to work independently with minimal supervision.
  • Self-starter with a proactive approach to problem-solving.
  • Availability of 20-25 hours per week, with the potential to increase based on workload.
  • Must be located in Eastern, Central, Mountain, or Pacific Time Zone.
Estimated Salary:

$40,000-$50,000 per year, depending on experience and qualifications.



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