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Customer Service Representative

2 months ago

Long Beach, California, United States Aeg Worldwide Inc Full time

Job Summary:

AEG Worldwide Inc is seeking a highly skilled Customer Service Representative to join our team at Dignity Health Sports Park. As a key member of our Guest Services team, you will be responsible for providing exceptional guest experiences for all internal and external guests.

Key Responsibilities:

  • Provide excellent customer service at all Dignity Health Sports Park events by performing AEG Encore service and attending to guests' needs.
  • Answer guest inquiries and provide information and/or directions, escalating issues/problems to Guest Services Lead when necessary.
  • Scan and check for valid tickets at entry gates and control ticket access points throughout the venue.
  • Assist guests with seating problems or issues, ensuring quick resolution and escalating when necessary.
  • Perform other duties as assigned.

Requirements:

  • A minimum education level of: High School Diploma or its equivalency.
  • A minimum of 0-1 years of related work experience preferably in the sports/entertainment venue environment.
  • Must be able to work evenings and be available to work all weekends and holidays.
  • Must be able to stand consistently for a minimum of 8 hours and withstand various weather elements such as high temperatures and rain.
  • Excellent customer service skills.

AEG Worldwide Inc is an Equal Opportunity Employer.