Senior UX Designer, DTC Channels
7 days ago
About the Role
We are seeking a highly skilled and experienced Director of Global Consumer Journey and UX to join our team at Deckers Brands. As a key member of our organization, you will be responsible for elevating our strategies in integrating and personalizing the consumer journey across all touchpoints within our DTC ecosystem.
Key Responsibilities
- Lead collaborative efforts with cross-functional leaders across each brand within the Deckers portfolio to strategize and implement a sophisticated roadmap focused on personalizing and interconnecting the consumer journey across all DTC touchpoints.
- Employ advanced data analytics, consumer segmentation strategies, and cutting-edge UX design methodologies to craft seamless consumer experiences across DTC interactions.
- Forge strong partnerships with diverse teams encompassing marketing, channel leadership, customer care, and technology to ensure seamless coherence and alignment across all consumer points of contact.
- Assume leadership of the Global UX team, driving the development and execution of innovative solutions to elevate the consumer experience across all digital and physical DTC channels.
- Champion continuous improvement initiatives aimed at optimizing consumer lifetime value, satisfaction, and brand advocacy.
- Oversee the maintenance of up-to-date journey maps tailored to individual personas for critical journeys.
- Stay at the forefront of industry trends, emerging technologies, and leading practices in consumer journey mapping and UX design.
- Establish robust key performance indicators (KPIs) and metrics to evaluate the efficacy of consumer journey initiatives and monitor progress over time.
- Provide strategic direction, mentorship, and inspiration to the Global UX team, fostering a culture defined by creativity, innovation, and excellence.
Requirements
- Demonstrated history of achieving significant outcomes in enhancing consumer engagement, satisfaction, and lifetime value through tailored experiences.
- Proficiency in analytics, with a knack for extracting actionable insights from data to drive strategic decisions and recommendations.
- Proven ability to collaborate effectively with cross-functional teams within a dynamic, fast-paced environment.
- Outstanding communication and presentation aptitude, coupled with the capacity to influence stakeholders across all organizational levels.
- Established leadership credentials, showcasing the ability to inspire and galvanize teams toward accomplishing ambitious goals and objectives.
What We Offer
- Competitive pay and bonuses.
- Financial planning and wellbeing programs.
- Time away from work for personal and professional development.
- Extras, discounts, and perks.
- Growth and development opportunities.
- Health and wellness programs.
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