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Customer Service Specialist

2 months ago


Tyler, Texas, United States Patterson VW Tyler Full time
Job Summary

We are seeking a highly skilled Service Advisor to join our team at Patterson VW Tyler. As a Service Advisor, you will play a critical role in providing exceptional customer service and ensuring the smooth operation of our service department.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to our clients, addressing their concerns and ensuring their satisfaction with our services.
  • Vehicle Assessment: Conduct thorough assessments of vehicles to identify issues and recommend necessary repairs.
  • Communication: Effectively communicate with our service team to ensure timely repairs and provide updates to customers throughout the service process.
  • Problem-Solving: Utilize strong problem-solving skills to resolve customer concerns and ensure customer satisfaction.
  • Team Collaboration: Work collaboratively with our service team to achieve our goals and objectives.
Requirements
  • Experience: Previous experience in a customer service role, preferably in the automotive industry.
  • Knowledge: Good knowledge of automotive systems and repairs.
  • Skills: Strong communication and interpersonal skills, ability to prioritize and multitask in a fast-paced environment, attention to detail, and proficiency in computer systems and software.