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Store Operations Manager

2 months ago

Doral, Florida, United States Apple Full time
Job Summary

As a Manager at Apple, you will be responsible for leading a high-performing team to deliver exceptional customer experiences. You will inspire your team to create ownership opportunities for customers on the sales floor, guide the talent that provides technical support and training, and oversee operations such as inventory and visual merchandising. You will actively build your teams by hiring, training, and developing team members in all these disciplines and more. This role requires a proven ability to drive amazing customer experiences and results through team development, diplomatically managing multiple commitments to customers, staff, and operations. You will also contribute to an inclusive environment through respecting each others' differences and having the curiosity to learn.

Key Responsibilities

• Develop and implement strategies to improve customer satisfaction and loyalty
• Lead and manage a team of sales floor coordinators, technical support specialists, and visual merchandising experts
• Collaborate with the business team to drive sales and revenue growth
• Oversee inventory management and visual merchandising to ensure a seamless customer experience
• Foster a culture of inclusion and diversity within the team

Requirements

• 5+ years of experience in a customer-facing sales setting
• Proven leadership ability and experience in team development
• Ability to adapt to challenges while remaining calm in a constantly changing retail environment
• Passion for learning about Apple technology and products
• Multilingual ability is a plus
• Flexibility with schedule, with work hours based on business needs

What We Offer

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.