Intervention and Outreach Liaison Specialist

1 week ago

Burlington, Vermont, United States Champlain Housing Trust Full time
Job Title: Intervention and Outreach Liaison

Champlain Housing Trust is seeking a highly motivated and compassionate Intervention and Outreach Liaison to join our team. As a key member of our staff, you will play a critical role in providing support to unhoused individuals and connecting them to essential resources and services.

Key Responsibilities:
  • Build strong relationships with community service agencies and CHT staff to ensure seamless support for our guests and tenants.
  • Perform direct outreach to the unhoused population on CHT properties and provide resource connections.
  • Utilize active listening, compassion, and verbal de-escalation skills to diffuse conflicts and promote positive interactions.
  • Act as a resource for staff, providing insight and mentorship to promote growth and improve guest/tenant/resident interactions.
  • Provide backup and support at hotel and/or shelter locations as needed.
  • Perform special projects assigned by the director or associate director.
Requirements:
  • BA in Social Work, Psychology, Human Services, or related field, or at least 7 years of experience working with high-risk populations.
  • Familiarity with housing programs, social service programs, and confidentiality rules and regulations, including HIPAA.
  • Basic computer and technology proficiencies.
  • High self-motivation and commitment to social justice, equity, inclusion, and CHT's membership-based model of permanently affordable housing.
  • Valid driver's license and reliable transportation required.
  • Ability to pass a criminal background check.
  • Excellent communication, interpersonal, empathy, confidentiality, conflict resolution, and relational skills.
  • Strong coaching, mentoring, and organizational skills, with the ability to handle sensitive situations with discretion.
  • Knowledge of social programs, particularly those related to unhoused populations and housing programs.
  • Expert ability to handle high-pressure situations in a calm and professional manner.
Work Environment:

The work environment is dynamic, with occasional exposure to outside weather conditions. The noise level is usually moderate. Significant self-motivation is required, with occasional travel to meetings and seminars.

Champlain Housing Trust is an at-will employer and is committed to a diverse workplace. We highly encourage women, persons with disabilities, Section 3 residents, and people from diverse racial, ethnic, and cultural backgrounds to apply.

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