Parking Operations Manager

3 weeks ago


Phoenix, Arizona, United States Ace Parking Full time
About the Position

We are seeking a highly skilled Parking Operations Manager to join our team at Ace Parking. As a key member of our operations team, you will be responsible for managing a team of parking attendants and ensuring that all work is performed to the highest standards.

Key Responsibilities
  • Accountability
    • Manage day-to-day operations, ensuring adherence to established procedures and standards.
    • Plan personnel utilization, interview, and selection, policy compliance, training oversight, supervision, performance review, and adherence to all laws and regulations.
    • Develop and implement operational procedures to optimize efficiency and customer service.
  • Profitability
    • Monitor financial performance, including revenue, expenses, and labor costs.
    • Implement cost-control measures to maximize profitability while maintaining service quality.
    • Identify opportunities for revenue growth through promotions, pricing strategies, or additional services.
  • Exceptional Service
    • Train and motivate staff to provide exceptional customer service.
    • Address customer inquiries, concerns, and complaints in a professional and timely manner.
    • Regularly assess service quality through feedback mechanisms and take corrective actions as needed.
  • Communication
    • Foster clear and open communication within the team and with other departments.
    • Coordinate with property management to ensure a seamless guest experience.
  • Family
    • Create a positive and supportive work environment that promotes a sense of belonging and teamwork among staff.
    • Encourage a healthy work-life balance for team members.
About You

We are looking for a candidate with strong leadership skills, excellent organizational abilities, and a passion for providing top-notch parking services. The ideal candidate will possess a Bachelor's degree or equivalent education and experience, as well as a minimum of 5 years of parking or transportation management experience.

Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.



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