Parking Operations Supervisor
4 weeks ago
At Ace Parking, we pride ourselves on being the nation's leading parking management expert. Our success is built on recognizing the value of our people and treating them with respect and courtesy.
We've been in business for over 72 years, earning "Every Thank You" by consistently delivering exceptional service to our clients, partners, guests, and team members.
As one of the largest privately held management companies, we have the experience, passion, and expertise to withstand the test of time and disrupt the new marketplace with innovative technologies.
Culture:
We have a strong, distinctive culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members.
Our culture is built on clear values, caring, loyalty, humility, and a deep commitment to community. These characteristics guide our decision-making and define how we treat our customers, clients, suppliers, and team members.
About the Position:
As a supervisor, you will assist the management team in overseeing a team of workers who maintain our client's facility. Your responsibilities will include:
- Supervising parking attendants and ensuring all duties are completed according to company standards.
- Assisting with implementing work schedules and assignments.
- Overseeing daily cash handling procedures and submitting accurate reports of collections.
- Holding team members accountable for their roles and responsibilities, providing regular performance feedback, and conducting performance evaluations.
- Promoting a culture of professionalism, accountability, and exceptional customer service among the team.
- Ensuring the cleanliness and appearance of the parking area.
- Contributing to the development and implementation of park policies and procedures.
Key Responsibilities:
Our ideal candidate will be accountable for meeting or exceeding established performance targets, ordering and maintaining a supply of necessary materials and equipment, and ensuring all signage and markings are visible and clear for customers.
They will also train and motivate staff to deliver excellent customer service, address customer inquiries and complaints in a prompt and professional manner, and inspect parks regularly to ensure they are clean, safe, and well-maintained.
Additionally, they will foster clear and open communication within the team and with other departments, provide training to workers on safety regulations, equipment usage, and job duties, and promote teamwork, inclusion, and respect among all staff.
What We Offer:
We offer a competitive compensation package, including medical, dental, vision, life insurance coverage, flexible spending accounts, 401k, vacation/sick, holiday, and discount programs.
Ace Parking is committed to the full inclusion of all qualified individuals and ensures that persons with disabilities are provided reasonable accommodation.
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