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Coffee Specialist

2 months ago

Phoenix, Arizona, United States Guest Services Full time

Compensation:
16.00 USD Hourly

Position Overview:
The Beverage Artisan is responsible for crafting coffee, tea, and specialty beverages while ensuring exceptional customer service. This position participates in a tip-sharing program.

Key Responsibilities:

  • Welcome guests warmly and take their beverage orders. Accurately identify items and their costs, processing transactions using a cash register or other pricing tools.
  • Prepare and serve beverages to customers promptly.
  • Issue receipts, refunds, or change accurately to customers.
  • Maintain the cash register and its contents securely.
  • Complete cash drawer and sales reconciliation at the end of each shift.
  • Engage with customers entering the café; respond to inquiries and provide information about company policies. Always express gratitude to customers.
  • Keep the work area clean and organized; stock supplies as needed.
  • Serve additional items according to unit guidelines.
  • Stay vigilant about safety issues and report them to management immediately.
Qualifications:
  • Partial High School education; a High School Diploma or G.E.D. equivalent is preferred.
  • Strong hygiene and sanitation practices.
  • Basic mathematical skills.
  • Excellent customer service skills; proactive in assisting customers and colleagues.
  • Ability to identify and communicate problems to management.
Physical and Mental Requirements:
  • Frequent movement on foot to complete tasks, including regular transitions within the unit.
  • Ability to lift, carry, and push weights up to 25 lbs regularly, 30-35 lbs frequently, and up to 50 lbs occasionally.
  • Capability to stand for the entire duration of the workday.
  • Regularly climb steps.
  • Ability to endure temperature variations in different areas of the café.
  • Proficient in reading and writing work-related documents in English.
  • Clear verbal communication skills, including understanding and speaking clearly with customers and coworkers.
  • Consistent verbal interaction with other staff in a fast-paced environment.
  • Physical presence at the job site is essential for performing job duties.
Equipment Utilized:
  • Coffee-making equipment such as grinders, brewers, and espresso machines.
  • Touch-screen computer or register/POS system.
  • Credit card processing machine.

Founded in 1917, Guest Services has built a reputation as a leading hospitality management company and National Park Service concessionaire in the United States. We take pride in delivering exceptional services across a diverse range of client sites, including luxury communities, hotels, resorts, dining facilities, and cultural institutions.

Commitment to Diversity, Equity, & Inclusion: We value Diversity, Equity, and Inclusion (DEI) and the unique perspectives it brings to our organization. Our goal is to foster an inclusive workplace where individuals can express their authentic selves, enabling them to provide outstanding service to our diverse clientele.