Injury Claims Adjuster Specialist

15 hours ago


Colorado Springs, Colorado, United States USAA Full time

Why Choose USAA for a Career in Injury Claims Adjusting?

At USAA, we're dedicated to serving the financial security needs of U.S. military members and their families. As an Injury Claims Adjuster Specialist, you'll play a vital role in facilitating this mission.

The Opportunity

We're seeking an experienced claims adjuster to join our team in adjusting complex bodily injury claims and UIM claims. Your expertise will be invaluable in confirming coverage, determining liability, investigating, evaluating, negotiating, defending, and settling claims in compliance with state laws and regulations.

This is a hybrid role that requires spending 3 days per week in the office. The position can be based in one of three locations: Colorado Springs, CO, Phoenix, AZ, or San Antonio, TX. While relocation assistance is not available for this position, the benefits package makes up for it.

Key Responsibilities:

  • Adjust complex bodily injury claims and UIM claims, including auto physical damage associated with those claims.
  • Identify, confirm, and make coverage decisions on complex claims.
  • Investigate loss details, determine legal liability, evaluate, negotiate, and arrive at claim settlement within authority guidelines.
  • Clearly document thought process, investigation, evaluation, negotiation, and settlement decisions.
  • Prioritize and manage assigned claims workload to keep members and other parties informed, provide timely claims status updates.
  • Collaborate and support team members to resolve issues and identify matters for escalation.
  • Partner with vendors and internal business partners to facilitate timely claims resolution.
  • Serve as a resource for less experienced team members on complex claims.
  • Evaluate risks associated with business activities and ensure effective identification, measurement, monitoring, and control in accordance with risk and compliance policies and procedures.

Requirements and Qualifications

  • High School Diploma or General Equivalency Diploma.
  • 4+ years of casualty adjusting experience.
  • Expert knowledge and understanding of the auto claims contract, case law, and state laws and regulations.
  • Aquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.

Preferred Qualifications:

  • Experience handling UM/UIM injury claims.
  • 2+ years of catastrophic injury experience.
  • College Degree (Bachelor's or higher).
  • Insurance Designation.

Benefits

As a USAA employee, you'll enjoy best-in-class benefits to support your physical, financial, and emotional well-being. These include comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program, and various wellness programs. Additionally, our career path planning and continuing education assist employees with their professional goals.

Estimated Salary Range: $81,770 - $151,740



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