Claims Resolution Specialist
6 days ago
Explore a rewarding career at USAA, where you'll make a meaningful impact on the lives of U.S. military members and their families.
The Opportunity
- We're seeking a skilled Claims Resolution Specialist to join our team in Colorado Springs, CO. As a dedicated member of our auto insurance claims resolution team, you'll be responsible for adjusting complex claims, negotiating settlements, and ensuring compliance with state laws and regulations.
Key Responsibilities:
- Investigate and determine coverage and liability for complex auto claims, including comprehensive, collision, and property damage liability claims.
- Negotiate liability for comparative negligence and uninsured motorist property damage claims.
- Identify coverage concerns, review prior loss history, and create Special Investigation Unit referrals when necessary.
- Interact with multiple parties to gather information, determine liability, and analyze data to establish compliance with regulatory requirements and settlement value.
Requirements:
- High School Diploma or General Equivalency Diploma required; Bachelor's degree preferred.
- 2 years of customer service experience, with 1 year of handling low to moderately complex auto non-injury liability claims.
- Experience determining auto liability coverage and proficient knowledge of the auto claims contract, case law, and state laws and regulations.
- Demonstrated negotiation, investigation, communication, and conflict resolution skills.
What sets you apart:
- US military experience through military service or a military spouse/domestic partner.
- Bachelor's degree.
- Active Adjuster's License.
- 1-2 years recent multi-vehicle claims liability experience.
- Guidewire Claims Center experience.
Compensation and Benefits:
USAA offers an effective compensation package based on market data, with a salary range of $53,440 - $90,180. Our employees enjoy best-in-class benefits, including comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off, and various wellness programs.
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