Advanced Auto Claims Adjuster

3 days ago


Colorado Springs, Colorado, United States USAA Full time
About the Role

We are seeking an experienced Auto Claims Adjuster to join our team. As a Sr. Auto Adjuster, you will be responsible for adjusting complex auto insurance claims, including comprehensive and collision coverage.

Key Responsibilities
  • Determine coverage and liability for complex auto claims, evaluating and negotiating settlements within established authority limits.
  • Negotiate liability for comparative negligence cases, including claimant and adverse carrier negotiations.
  • Identify coverage concerns, review prior loss history, and create Special Investigation Unit (SIU) referrals when necessary.
  • Interact with multiple parties to gather information, determine liability, and analyze data to establish compliance with regulatory requirements and settlement value.
  • Evaluate and negotiate settlements of automobile first- and third-party physical damage claims.
  • Resolve claims through proactive problem-solving and decision-making, within authority guidelines and under moderate supervision.
  • Clearly document thought processes, including damage evaluation, investigation, negotiation, and settlement decisions.
Requirements
  • High School Diploma or General Equivalency Diploma
  • 2 years of customer service experience
  • 1 year of experience handling low-to-moderately complex auto non-injury liability claims
  • Experience determining auto liability coverage
  • Proficient knowledge and understanding of the auto claims contract, application of case law, and state laws and regulations
What We Offer

The salary for this role is between $53,440 and $90,180 per year. Our employees enjoy best-in-class benefits, including comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program, and various wellness programs. We also offer career path planning and continuing education to support your professional goals.



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