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Customer Service Ambassador

2 months ago

Yakima, Washington, United States Planet Fitness Full time

{"Job Title": "Member Services Representative", "Job Summary": "At Planet Fitness, we're passionate about helping our members achieve their fitness goals. As a Member Services Representative, you'll play a key role in creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests.", "Responsibilities": ["Greet members and guests, providing a warm and welcoming atmosphere", "Handle front desk activities, including answering phones, checking members into the system, and facilitating updates to member accounts", "Assist with new member sign-ups and tours", "Respond to member questions and concerns in a timely and professional manner", "Maintain the neatness and cleanliness of the club"], "Requirements": ["Customer service background preferred", "Basic computer proficiency", "Passion for fitness and health", "Upbeat and positive attitude", "Punctuality and reliability", "Exceptional customer service skills", "Strong listener with the ability to empathize and problem solve", "Diplomacy in all interactions", "High School diploma/GED equivalent required", "Must be 18 years of age or older"], "Physical Demands": ["Continual standing and walking during shift", "Continual talking in person or on the phone during shift", "Occasional lifting up to 50lbs", "Occasional exposure to toxic chemicals"]}