Daytime Call Center Representative
5 days ago
Job Summary:
We are seeking a highly skilled and compassionate Daytime Call Taker to join our team at Superior Air-Ground Ambulance Service of Wisconsin, Inc. As a key member of our emergency response team, you will be responsible for answering, screening, and directing calls for our entire company.
Key Responsibilities:
- Answer and direct calls for emergency transportation services
- Distinguish the need for emergency transportation and pre-arrange transport for facilities
- Arrange specialty and critical care transportation
- Provide information and assistance for customer service inquiries
- Communicate with multiple departments and EMS personnel
- Develop effective solutions for customer service issues
- Direct calls to Flight desk as appropriate
Requirements:
- Pleasant and professional phone manner
- Detail-oriented with typing skills of 30 wpm or better
- Ability to excel in high-stress environment
- Adapt to frequently changing policies
- Ability to learn policies and procedures for facilities and recognize when to apply them
- Medical background a plus
- EMD certification required within 1 year of employment
Company Overview:
Superior Air-Ground Ambulance Service of Wisconsin, Inc. is the largest independent, locally owned and operated Emergency Medical Service provider in Northern Illinois and Northwest Indiana. We provide a range of emergency medical services, including wheelchair transportation, Basic Life Support, Advanced Life Support, and Critical Care Ground Transportation.
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