Daytime Call Center Representative

5 days ago


Kenosha Wisconsin, United States Superior Air-Ground Ambulance Full time

Job Summary:

We are seeking a highly skilled and compassionate Daytime Call Taker to join our team at Superior Air-Ground Ambulance Service of Wisconsin, Inc. As a key member of our emergency response team, you will be responsible for answering, screening, and directing calls for our entire company.

Key Responsibilities:

  • Answer and direct calls for emergency transportation services
  • Distinguish the need for emergency transportation and pre-arrange transport for facilities
  • Arrange specialty and critical care transportation
  • Provide information and assistance for customer service inquiries
  • Communicate with multiple departments and EMS personnel
  • Develop effective solutions for customer service issues
  • Direct calls to Flight desk as appropriate

Requirements:

  • Pleasant and professional phone manner
  • Detail-oriented with typing skills of 30 wpm or better
  • Ability to excel in high-stress environment
  • Adapt to frequently changing policies
  • Ability to learn policies and procedures for facilities and recognize when to apply them
  • Medical background a plus
  • EMD certification required within 1 year of employment

Company Overview:

Superior Air-Ground Ambulance Service of Wisconsin, Inc. is the largest independent, locally owned and operated Emergency Medical Service provider in Northern Illinois and Northwest Indiana. We provide a range of emergency medical services, including wheelchair transportation, Basic Life Support, Advanced Life Support, and Critical Care Ground Transportation.



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