Bilingual Patient Access Representative I
4 weeks ago
KCHC/Pillar Health is hiring multiple Bilingual Patient Access Representatives.
$2,000 hiring bonus - See below for details.
POSITION SUMMARY
The Patient Access Representative I (PAR I) is to provide exceptional patient care by creating a patient service experience that is phenomenal for each and every patient visit. The PAR I works as a partner in the clinic together with the practitioners, assistive clinical staff, other administrative staff and leadership to provide a welcoming, caring and healing environment for patients. Where this position deals directly with patients and family members, the PAR I is responsible to ensure that patients' needs are listened to, understood and resolved within the scope of this job description. The PAR I is primarily responsible for the scheduling, rescheduling or cancellation of patient appointments according to scheduling guidelines and/or company policies.
PRIMARY FUNCTIONS
The list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
CORPORATE VALUES
· Maintain patient confidentiality and functions within the guidelines of HIPAA.
· Ability to function well while involved in multiple tasks and assignments.
· Ability to concentrate on details while experiencing frequent interruptions.
· Review all company messaging systems at the beginning and end of every shift.
· Welcome and orient new patients to the facility.
· Connect patients to wrap-around services, including, but not limited to; Aging and Disability Resource Center (ADRC), Badger Care, Wisconsin Well Woman Program (WWWP), medication assistance.
· Coordinate patient transportation assistance.
· Interact with all patients in a professional and courteous manner.
· Ability to direct all incoming calls to appropriate staff.
· Other duties as assigned.
REGISTRATION
· Verify and update patient demographic information.
· Verify and update patient insurance information and select appropriate guarantor per service line during check-in process.
· Initiate new patient full registration process.
· Record patient demographics in EHR to satisfy Universal Data Set (UDS) requirements.
· Coordinate handoff to Intake Registered Nurse.
SCHEDULING
· Ability to appropriately take accurate detailed messages and send them to the appropriate person via the Electronic Health Record (EHR).
· Identify triage situations in patients through red flag words and terminology during patient interaction.
· Work collaboratively with nursing staff to schedule urgent visits.
· Schedule and reschedule patient appointments according to the scheduling guidelines.
· Ensure confirmation of all scheduled appointments via Care Messaging platform, MyChart or directly with patient.
· Verify changes to insurance benefits prior to scheduling or during the confirmation process.
· Ability to understand and implement schedule templates.
· Review the Reschedule list in the EHR and schedule appointments appropriately.
· Review the Follow-Up list in the EHR and schedule appointments appropriately.
· Review the Waitlist in the EHR and schedule appointments appropriately.
· Communicate with care team regarding same day appointments or changes in scheduling.
CHECK IN/CHECK OUT
· Inform patients of balances they owe in a professional and courteous manner.
· Collect payment for services provided.
· Inform patients and obtain acknowledgement of consent for treatment, clinic and appointment policy adherence, patient and payment responsibilities.
· Collect and/or verify photo identification of patient and guardian (where applicable).
· Check in patients via the EHR for scheduled services or walk-ins.
· Collect payment at time of service, including copays and/or outstanding balances according to payment policy.
· Review patient paperwork for accuracy and follow up with patient for missing information.
· Scan completed paperwork to patient chart in EHR.
· Print and reconcile end of day batch report with on hand cash, attest to reconciled batch report then deposit in drop box.
· Ensure patients have documented guardian or case worker present when appropriate.
POSITION REQUIREMENTS
Education and/or Experience
High School Diploma/GED required. Six to twelve months related experience preferred. Customer Service experience in a clinical setting preferred. Prior experience with using an Electronic Health Record preferred.
Language Skills
Ability to read and comprehend instructions from your manager. Ability to effectively communicate with patients and employees from the organization. Ability to communicate in Spanish (oral and written) required.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. Sitting greater than 75% of the time. Walking and standing less than 25% of the time. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally bend and lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
WORK SCHEDULE
Open availability to work up to 40 hours during clinic operating hours, Monday – Thursday, 7am – 7pm, Friday, 7am – 5pm and rotating Saturdays 7am – 3pm.
WHAT WE OFFER
As a full-time employee, you will receive an impressive portfolio of benefits designed to help you maintain a comfortable lifestyle for you and your qualifying dependents, including Major Medical, Dental, Vision, Flexible Spending Account, Short-term Disability, Long-term Disability, Life Insurance, Employee Assistant Program, 403(b) Paid Time Off, including Holidays.
Pay to commensurate with experience.
*Full-time PARs hired on or before October 31, 2024, will be eligible to receive a hiring bonus paid in 4 equal installments every 6 months. Employees must be actively employed to receive a payout and maintain perfect attendance within the first 90 days. Internal candidates are not eligible.
Learn more about us at www.pillarhealthcare.org.
Kenosha Community Health Center and Pillar Health, a Division of Kenosha Community Health Center, are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veteran status.
Company DescriptionKenosha Community Health Center and Pillar Health, a division of Kenosha Community Health Center, is working to keep our community healthy. Our multi-disciplinary team of providers collaborate on patients' care to ensure that each patient has access to high quality, compassionate care.Company DescriptionKenosha Community Health Center and Pillar Health, a division of Kenosha Community Health Center, is working to keep our community healthy. Our multi-disciplinary team of providers collaborate on patients' care to ensure that each patient has access to high quality, compassionate care.-
Bilingual Patient Access Representative I
2 months ago
Kenosha, United States Kenosha Community Health Center Full timeJob DescriptionJob DescriptionKCHC/Pillar Health is hiring multiple Bilingual Patient Access Representatives.$2,000 hiring bonus - See below for details.POSITION SUMMARYThe Patient Access Representative I (PAR I) is to provide exceptional patient care by creating a patient service experience that is phenomenal for each and every patient visit. The PAR I...
-
Patient Access Specialist
2 months ago
Kenosha, United States Froedtert South Full timePOSITION PURPOSE A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check-in and check-out, registration, coverage management, patient portal sign-up, patient message collection and routing, departmental support, prior authorization and WQ (work queue)...
-
Patient Access Specialist
2 months ago
Kenosha, United States Froedtert South Full timePOSITION PURPOSE A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check-in and check-out, registration, coverage management, patient portal sign-up, patient message collection and routing, departmental support, prior authorization and WQ (work queue)...
-
Patient Access Coordinator
3 days ago
Kenosha, Wisconsin, United States Froedtert South Full timeJob SummaryFroedtert South is seeking a highly skilled Patient Access Specialist to serve as the first point of contact for our patients. This role is accountable for appointment scheduling, patient check-in and check-out, registration, coverage management, patient portal sign-up, patient message collection and routing, departmental support, prior...
-
Patient Access Specialist
7 days ago
Kenosha, United States Froedtert South Full timePOSITION PURPOSE A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check-in and check-out, registration, coverage management, patient portal sign-up, patient message collection and routing, departmental support, prior authorization and WQ management. ...
-
Bilingual Call Center Representative
2 months ago
Kenosha, United States Halpin Staffing Services Full timeJob DescriptionJob DescriptionCustomer Service Associate 444888am-5pm weekdaysThe Client Services Associate is responsible for assisting in duties associated with order processing, item/inventory maintenance, troubleshooting/issue resolution, and managing emails from our internal and external customers. This position reports to a Manager/Supervisor. This...
-
Bilingual Referral Coordinator
2 weeks ago
Kenosha, United States Kenosha Community Health Center Full time $17 - $20Job DescriptionJob DescriptionKenosha Community Health Center is seeking a full time Bilingual Referral Coordinator.$2,000 hiring bonus - See below for details.POSITION SUMMARYThis position will respond to KCHC client calls or provider requests for assist in contracting services for continuing care and refer those clients to appropriate services.ESSENTIAL...
-
Bilingual Referral Coordinator
2 months ago
Kenosha, United States Kenosha Community Health Center Full timeJob DescriptionJob DescriptionKenosha Community Health Center is seeking a full time Bilingual Referral Coordinator.$2,000 hiring bonus - See below for details.POSITION SUMMARYThis position will respond to KCHC client calls or provider requests for assist in contracting services for continuing care and refer those clients to appropriate services.ESSENTIAL...
-
Bilingual Referral Coordinator
4 weeks ago
Kenosha, United States Kenosha Community Health Center Full time $17 - $20Job DescriptionJob DescriptionKenosha Community Health Center is seeking a full time Bilingual Referral Coordinator.$2,000 hiring bonus - See below for details.POSITION SUMMARYThis position will respond to KCHC client calls or provider requests for assist in contracting services for continuing care and refer those clients to appropriate services.ESSENTIAL...
-
Part-time Patient Service Representative
3 weeks ago
Kenosha, United States Balance Health Full timeJob Type Part-timeDescriptionFor over 55 years, Weil Foot & Ankle Institute (WFAI) has been considered one of the innovative world leaders in the enhancement and improvement of care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient focused environment by providing the most...
-
Part-time Patient Service Representative
3 weeks ago
Kenosha, United States Balance Health Full timeJob Type Part-time Description For over 55 years, Weil Foot & Ankle Institute (WFAI) has been considered one of the innovative world leaders in the enhancement and improvement of care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient focused environment by providing the...
-
Part-time Patient Service Representative
3 months ago
Kenosha, United States Balance Health Full timeJob DescriptionJob DescriptionDescription:For over 55 years, Weil Foot & Ankle Institute (WFAI) has been considered one of the innovative world leaders in the enhancement and improvement of care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient focused environment by...
-
Part-time Patient Service Representative
3 days ago
Kenosha, United States Balance Health Full timeJob Type Part-time Description For over 55 years, Weil Foot & Ankle Institute (WFAI) has been considered one of the innovative world leaders in the enhancement and improvement of care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient focused environment by providing the...
-
Speech Language Pathologist
2 months ago
Kenosha, United States Tender Touch Therapy LLC Full timeJob DescriptionJob DescriptionDescription:Our purpose:We believe in empowering every child, one ability at a time. Our dedicated employees collaborate with our patients and their care team to provide positive experiences that foster growth. The Result? Increased independence, confidence, and well-being for those we serve.Location: This is a clinic based...
-
Healthcare Access Coordinator
2 weeks ago
Kenosha, Wisconsin, United States Froedtert South Full timePosition OverviewA Patient Access Specialist is the initial point of contact for patients at Froedtert South. This role is essential in managing various administrative tasks that ensure a smooth patient experience.Key ResponsibilitiesAppointment Management: Schedule, reschedule, and cancel patient appointments as necessary.Pre-Arrival Registration: Execute...
-
Healthcare Access Coordinator
2 weeks ago
Kenosha, Wisconsin, United States Froedtert South Full timePosition OverviewA Patient Access Specialist acts as the initial point of contact for Froedtert South, playing a crucial role in the patient experience.Key ResponsibilitiesManage appointment scheduling, including booking, rescheduling, and cancellations.Facilitate patient check-in and check-out processes efficiently.Conduct patient registration and verify...
-
Healthcare Access Coordinator
2 weeks ago
Kenosha, Wisconsin, United States Froedtert South Full timePOSITION SUMMARYA Patient Access Specialist acts as the initial point of interaction for Froedtert South.This role encompasses responsibilities such as scheduling appointments, managing patient check-in and check-out processes, handling registrations, overseeing coverage management, facilitating patient portal enrollments, collecting and routing patient...
-
Healthcare Access Coordinator
1 week ago
Kenosha, Wisconsin, United States Froedtert South Full timePOSITION OVERVIEWA Healthcare Access Coordinator acts as the initial point of interaction for Froedtert South. This role is responsible for managing appointment scheduling, overseeing patient check-in and check-out processes, facilitating registration, handling coverage management, assisting with patient portal enrollment, collecting and routing patient...
-
Healthcare Access Coordinator
1 week ago
Kenosha, Wisconsin, United States Froedtert South Full timePOSITION SUMMARY The Healthcare Access Coordinator is the initial point of contact for patients at Froedtert South. This role is responsible for managing appointment scheduling, patient check-in and check-out processes, registration, insurance coverage management, patient portal enrollment, message collection and routing, departmental assistance, prior...
-
Healthcare Access Coordinator
1 week ago
Kenosha, Wisconsin, United States Froedtert South Full timePOSITION OVERVIEW A Patient Access Specialist acts as the initial point of contact for Froedtert South. This role is responsible for managing appointment scheduling, patient check-in and check-out processes, registration, insurance coverage management, patient portal enrollment, message collection and routing, departmental assistance, prior authorization,...
