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Patient Service Representative I Medical Center
2 months ago
We are seeking a highly skilled and detail-oriented Patient Service Representative I to join our team at the Medical Center. As a key member of our front desk team, you will be responsible for providing exceptional patient care and ensuring a smooth registration process.
Key Responsibilities- Manage front desk responsibilities, including greeting patients, checking in, registering walk-in patients, and answering phones.
- Collect patient responsibility and review demographic and insurance information.
- Verify insurance benefits and obtain patient responsibility.
- Communicate with patients regarding payment expectations and financial obligations.
- Identify patients in need of financial assistance and refer to the Financial Advocate.
- Collaborate with the Financial Advocate to coordinate patient financial resources and responsibilities.
- Monitor patient flow and ensure efficient and courteous care.
- Schedule patient visits and assist with new caregiver onboarding.
- Work assigned EPIC work queues and maintain knowledge of Medicare, Medicaid, and third-party payer requirements.
- High school graduate or equivalent.
- Typically requires 1 year of experience in customer service or clerical/office experience.
- Demonstrated ability to identify and understand issues and problems.
- Mathematical aptitude, effective communication skills, and critical thinking skills.
- Understanding of basic human anatomy, medical terminology, and procedures.
- Ability to read and interpret documents and speak effectively to customers or employees.
- Ability to handle sensitive and confidential information.
- Technical proficiency in insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, Microsoft Office, Internet Explorer, and phone technology.
Advocate Aurora Health is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care. We are committed to providing equitable care for all and offer a comprehensive benefits package to our employees. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
