Front Desk Representative

1 month ago


Chicago, Illinois, United States Autograph Hotel Chicago Full time
About Us

Experience the epitome of luxury at Hotel Chicago Downtown, Autograph Collection. Our upscale hotel offers effortless access to the vibrant attractions of downtown Chicago. Discover Wrigley Field, Navy Pier, the Magnificent Mile, Millennium Park, and the River North Gallery District just minutes away. Let your adventure begin at Hotel Chicago Downtown, Autograph Collection.

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest experiences, ensuring seamless check-in and check-out processes, and maintaining a high level of customer satisfaction.

Responsibilities
  • Greet guests with a warm and welcoming smile, using positive and clear communication to ensure a smooth check-in process.
  • Process guest registrations, including inputting and retrieving information from our computer system, confirming pertinent details, and making room assignments based on guest needs.
  • Verify and imprint credit cards for authorization, handle cash, make change, and balance an assigned house bank.
  • Provide accurate information about hotel amenities, services, and local attractions, using your knowledge of the area to enhance the guest experience.
  • Respond to guest inquiries and resolve any issues or concerns in a professional and courteous manner.
  • Work collaboratively with other hotel staff to ensure seamless operations and exceptional guest service.
Requirements
  • High school diploma or equivalent required; college degree preferred.
  • Hotel experience preferred, but not required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to stand and move throughout the front office, with a high level of energy and enthusiasm.
  • Proficiency in using a moderately complex computer system, with the ability to access and accurately input information.
Benefits

At HEI Hotels and Resorts, we are committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness. Our benefits package includes competitive medical and dental programs, vision insurance, vacation, sick, and holiday programs, pet insurance, and a 401(k) savings plan with matching funds.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



  • Chicago, Illinois, United States ATS Institute of Technology, Nursing School Full time

    Job Title: Front Desk RepresentativeJob Summary:We are seeking a highly organized and detail-oriented Front Desk Representative to join our team at ATS Institute of Technology. The successful candidate will be responsible for coordinating and ensuring the completion of all clerical and secretarial functions in accordance with front desk duties.Key...


  • Chicago, Illinois, United States Thresholds Full time

    The Front Desk Representative provides critical support to the operations of Thresholds residential and administrative sites. This role involves greeting and signing in clients, staff, and guests, while ensuring a safe and welcoming environment.As a key member of the team, the Front Desk Representative builds relationships with clients and contributes to a...


  • Chicago, Illinois, United States IHG Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at IHG Hotels & Resorts. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all.Key ResponsibilitiesProvide warm and...


  • Chicago, Illinois, United States Sonesta International Hotels Full time

    Front Desk Agent RoleThe Front Desk Agent is a vital member of the hotel team, responsible for delivering exceptional results that contribute to the overall success of the hotel. Key performance objectives include managing the front desk and providing support to the Operations Manager.Key Responsibilities:Ensure seamless front desk operations, providing a...


  • Chicago, Illinois, United States Sonesta International Hotels Full time

    Front Desk Agent Job DescriptionThe Front Desk Agent plays a vital role in ensuring the success of our hotel by delivering exceptional results and supporting the Operations Manager. Key responsibilities include managing the front desk, handling guest inquiries, and providing top-notch customer service.Key Responsibilities:Manage the front desk and ensure a...


  • Chicago, Illinois, United States Malibu Events Promotion Full time

    Job SummaryWe are seeking a highly organized and customer-focused Front Desk Representative to join our dynamic team at Malibu Events Promotion. This role is perfect for someone who loves creating positive first impressions, providing exceptional service, and helping guests feel welcome and supported.Key Responsibilities:Welcome and assist guests with a...


  • Chicago, Illinois, United States The Thresholds Full time

    Job OverviewThe Front Desk Representative provides critical support to the operations of Thresholds residential and administrative sites. This role requires a strong passion for mental health advocacy and excellent customer service skills.Key Responsibilities:Provide front desk coverage and staff supportEnsure the safety and integrity of operations within...


  • Chicago, Illinois, United States Thresholds Full time

    Make a Difference in Mental HealthAt Thresholds, we strive to create a safe and welcoming environment for both staff and clients. As a Front Desk Representative, you will play a vital role in ensuring our locations meet this standard.Your Responsibilities:Greet and welcome clients and staffProvide administrative support to the teamEnsure a smooth and...


  • Chicago, Illinois, United States La Quinta Chicago Downtown Full time

    Job Title: Front Desk AgentLa Quinta Chicago Downtown is seeking a highly skilled and customer-focused Front Desk Agent to join our team.Job Summary:The Front Desk Agent is responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay. This role requires a strong attention to detail, excellent...


  • Chicago, Illinois, United States Aimbridge Hospitality Full time

    Front Desk Agent RoleAimbridge Hospitality is seeking a skilled Front Desk Agent to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities: Greet and welcome all guests approaching the Front Desk Maintain proper...


  • Chicago, Illinois, United States UroPartners LLC. Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Representative to join our team at UroPartners LLC. The successful candidate will be responsible for providing exceptional patient service, managing front desk operations, and ensuring a smooth and efficient patient experience.Key ResponsibilitiesPatient Scheduling: Schedule patient...


  • Chicago, Illinois, United States Marriott International Inc Full time

    Job Title: Front Desk AgentAt Marriott International Inc, we are seeking a skilled and enthusiastic Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Key Responsibilities:Provide exceptional customer service to guests,...


  • Chicago, Illinois, United States Hampton Inn Chicago Downtown Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hampton Inn Chicago Downtown/N Loop/Michigan Ave. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and enjoyable stay for our guests.ResponsibilitiesGuest Service: Greet and...


  • Chicago, Illinois, United States Hampton Inn Chicago Downtown Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hampton Inn Chicago Downtown/N Loop/Michigan Ave. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Responsibilities:Guest Registration: Register guests in a...


  • Chicago, Illinois, United States La Quinta Chicago Downtown Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at La Quinta Chicago Downtown. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key ResponsibilitiesGuest Service: Provide attentive, courteous, and...


  • Chicago, Illinois, United States La Quinta Chicago Downtown Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at La Quinta Chicago Downtown. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key ResponsibilitiesGuest Service: Provide attentive, courteous, and...


  • Chicago, Illinois, United States Arlo Chicago Full time

    About the RoleAt Arlo Chicago, we're seeking a skilled and enthusiastic Front Desk Agent to provide exceptional service to our guests. As a key member of our team, you'll be responsible for creating a warm and welcoming atmosphere, ensuring a seamless check-in and check-out experience, and providing personalized support to our guests.Key...


  • Chicago, Illinois, United States White Lodging Services, Inc. Full time

    Front Desk AgentAbout the Role:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at White Lodging Services, Inc. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience.Key Responsibilities:Check guests in and out efficiently and in a...


  • Chicago, Illinois, United States La Quinta Chicago Downtown Full time

    Job Title: Front Desk AgentLa Quinta Chicago Downtown is seeking a highly skilled and customer-focused Front Desk Agent to join our team.Job Summary:The Front Desk Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key...


  • Chicago, Illinois, United States ATS Institute of Technology, Nursing School Full time

    Front Desk Representative Job DescriptionATS Institute of Technology, a leading nursing school, is seeking a highly organized and detail-oriented Front Desk Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service to students, faculty, and visitors.Key...