Front Desk Representative
1 month ago
Experience the epitome of luxury at Hotel Chicago Downtown, Autograph Collection. Our upscale hotel offers effortless access to the vibrant attractions of downtown Chicago. Discover Wrigley Field, Navy Pier, the Magnificent Mile, Millennium Park, and the River North Gallery District just minutes away. Let your adventure begin at Hotel Chicago Downtown, Autograph Collection.
Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest experiences, ensuring seamless check-in and check-out processes, and maintaining a high level of customer satisfaction.
Responsibilities- Greet guests with a warm and welcoming smile, using positive and clear communication to ensure a smooth check-in process.
- Process guest registrations, including inputting and retrieving information from our computer system, confirming pertinent details, and making room assignments based on guest needs.
- Verify and imprint credit cards for authorization, handle cash, make change, and balance an assigned house bank.
- Provide accurate information about hotel amenities, services, and local attractions, using your knowledge of the area to enhance the guest experience.
- Respond to guest inquiries and resolve any issues or concerns in a professional and courteous manner.
- Work collaboratively with other hotel staff to ensure seamless operations and exceptional guest service.
- High school diploma or equivalent required; college degree preferred.
- Hotel experience preferred, but not required.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Ability to stand and move throughout the front office, with a high level of energy and enthusiasm.
- Proficiency in using a moderately complex computer system, with the ability to access and accurately input information.
At HEI Hotels and Resorts, we are committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness. Our benefits package includes competitive medical and dental programs, vision insurance, vacation, sick, and holiday programs, pet insurance, and a 401(k) savings plan with matching funds.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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