Help Desk Specialist

22 hours ago


Canton, Ohio, United States Fagron Full time
Job Opportunity: We are seeking a highly skilled Help Desk Specialist to join our IT support team at Fagron, a rapidly expanding international pharmaceutical company. The ideal candidate will have proven experience in providing technical assistance and support for computer systems, hardware, and software.

In this role, you will be the primary point of contact for resolving user queries, escalating issues to the next level of support when necessary, and tracking problems to their resolution. You will also be responsible for maintaining accurate records, producing clear activity reports, and documenting knowledge in the form of tech notes and articles.

We offer a competitive salary of $65,000 - $85,000 per year, depending on experience, along with comprehensive benefits, performance package, and opportunities for career growth and development within a dynamic and supportive work environment.

Key Responsibilities:
  • Provide top-notch technical assistance and support for computer systems, hardware, and software.
  • Escalate unresolved queries to the next level of support promptly and efficiently.
  • Maintain accurate records and produce clear activity reports.
  • Document knowledge in the form of tech notes and articles.


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