Overnight Sales Associate
4 days ago
Sales & Service Overview
We're seeking an experienced Sales and Service Team Member to join our team at 24 Hour Fitness As a member of the Club Operations team, you will serve the needs of members and guests to create a welcoming, informative, and enjoyable experience.
This role plays a critical part in upholding the 24 Hour Fitness Service Commitments, starting with a Clean, Friendly, Well-Maintained gym. You will regularly interact with guests inquiring about memberships and through consultative and engaging conversation, help inspire guests to take the right next steps in pursuing their fitness goals.
Key Responsibilities
- Uphold Service Commitments and drive member satisfaction by ensuring members receive a friendly greeting/check-in and prompt attention to their needs.
- Maintain name relationships with members and serve as a resource for their questions or concerns.
- Resolving member concerns as they arise and when needed, escalating through the proper management channels.
- Be present on the club floor and locker rooms, helping keep a clean and safe environment.
- Regularly conduct team cleans and identify equipment and/or amenities in need of service.
Requirements
- Must have 6-12 months experience in customer service function.
- Prior overnight shift experience preferred.
- Experience operating multiple phone lines preferred.
- Basic computer skills.
Benefits
- Average salary: $16.00 per hour.
- Free Club Membership.
- Employee Assistance Program (EAP).
- Basic Group Life and AD&D Insurance ($10,000).
- 401k Savings and Investment Plan.
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