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Customer Service Manager
2 months ago
Culver City Chevrolet is seeking a highly skilled Customer Service Manager to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, ensuring their satisfaction and loyalty.
Key Responsibilities- Develop and implement customer relations programs to drive customer satisfaction and loyalty.
- Work closely with department managers to ensure seamless customer interactions and resolve any issues that may arise.
- Collaborate with sales and service teams to ensure post-sale/service customer contacts are made and updated files are kept on all customers.
- Assist in resolving customer complaints and concerns in a timely and professional manner.
- Coordinate all manufacturer and internal customer follow-up programs to ensure customer satisfaction is consistently met.
- Prepare and present weekly and monthly reports on customer satisfaction, highlighting key trends and areas for improvement.
- Provide training and coaching to all departments on customer service standards and best practices.
- Monitor and analyze customer feedback to identify areas for improvement and implement changes as needed.
- Develop and maintain relationships with key stakeholders, including customers, department managers, and other team members.
- Bachelor's degree in Business Administration or related field.
- Minimum 1-2 years of experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Strong problem-solving and conflict resolution skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
Culver City Chevrolet offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
