Membership Services Director

5 days ago


Arcadia, California, United States Gold's Gym - SoCal Full time
Job Overview

We are seeking a highly skilled Membership Services Manager to join our team at Gold's Gym - SoCal. As a key member of our leadership team, you will be responsible for overseeing the membership sales generation process and ensuring that our clubs provide world-class service to our members.

The ideal candidate will have a passion for delivering exceptional customer experiences and a proven track record of success in a fast-paced, dynamic environment. If you're looking for a challenging and rewarding opportunity to grow your career, we encourage you to apply.

Key Responsibilities
  • Assemble and manage a fully engaged and high-performing membership team that aligns with company initiatives and culture.
  • Ensure that project/department milestones/goals are met and adhere to approved budgets.
  • Enforces all club rules, policies, and promotes proper execution of all procedures.
  • Keep the club fully staffed through review of applications, interviewing, making hiring recommendations to the general manager.
  • Manage membership sales generation for their facility.
  • Develop and monitor monthly, quarterly, and annual metrics including employee retention and satisfaction.
  • Train staff to generate leads/new business through member promotions, leads, referrals, and guest passes. Manage employees' performance by coaching, and creating a healthy, positive working environment. Conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goals.


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