Operations Coordinator

3 weeks ago


Warrendale, Pennsylvania, United States Armstrong Group Full time
Job Description

We are seeking an experienced Operations Coordinator to join our team at the Armstrong Group. This role will be responsible for coordinating and scheduling appointments, as well as handling customer inquiries and service requests.

About the Role
  • This is a full-time position with an estimated annual salary of $55,000 - $65,000 based on location and experience.

The successful candidate will have excellent communication and organizational skills, with the ability to work independently and manage multiple tasks simultaneously. They will also possess strong data entry skills and be proficient in Microsoft Word, Excel, and Outlook.

Responsibilities
  • Manage and assign appointments for service and new system installations
  • Monitor technician routes and identify cancellations, available capacity, late running techs, and other dynamic conditions
  • Contact customers to schedule or adjust appointments based on customer requests or intra-day scheduling changes
  • Handle incoming calls from customers, field technicians, third-party subcontractors, and other internal departments
  • Respond to electronic inquiries or service requests
  • Work assigned follow-up and action queues, including but not limited to: Technician ETA requests, earlier service/priority service requests, technician communication actions, emergency service actions and requests, as well as same day schedule changes/adjustments
Requirements
  • Customer service or dispatching experience a plus
  • Strong communication and data entry skills required
  • Attention to detail and ability to work independently needed
  • Ability to read maps required
  • Applicant must also handle multiple assignments and be able to meet deadlines and work well under pressure
  • Individual should have a proficient knowledge of Microsoft Word, Excel, and Outlook
  • Individual must be adaptive to, and supportive of change
  • High School Diploma or equivalent
Benefits

We offer a comprehensive benefits package, including:

  • A competitive salary range of $55,000 - $65,000 per year
  • A comprehensive benefits package starting on day one, including medical, dental, and vision insurance, 401(k) matching, and paid time off
  • Ongoing training and professional development opportunities
  • The chance to be part of a Top 10 company and high-energy employee culture


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