Senior AI Strategist for Telecommunications

1 month ago


Dallas, Texas, United States AT&T Full time
About the Role

We are seeking an exceptional Senior AI Strategist to join our team at AT&T. This is a pivotal position that will shape the future of customer experience through the creation of advanced solutions powered by generative AI (GenAI).

In this role, you will be at the intersection of data science, machine learning, and the telecommunications domain, guiding the utilization of leading-edge ML/AI methodologies, such as deep learning, reinforcement learning, and natural language processing.

Responsibilities
  1. Analyze complex, large-scale datasets to extract valuable insights, helping to translate those into actionable strategies.
  2. Direct the conceptualization, development, and deployment of advanced ML and GenAI algorithms, models, and techniques to comprehend and address customer challenges, enhancing the overall customer experience across various touchpoints, including virtual assistants.
  3. Utilize cutting-edge ML and GenAI methodologies to derive insights from a vast array of customer interactions, including calls, chat logs, and social media engagements, thereby facilitating data-driven decision-making and enriching overall customer satisfaction.
  4. Architect and oversee the creation of ML and GenAI solutions that arm call center agents with the tools to better serve our customer base.
  5. Harness large-scale customer data, identifying patterns, trends, and insights that contribute to the enhancement of digital containment and issue resolution rates.
  6. Infuse efficient engineering methodologies to optimize the performance of generative AI models and to augment their applications in customer experience solutions.
  7. Command the end-to-end execution of GenAI initiatives, ensuring adherence to timelines and maintaining a high standard of quality.
  8. Lead cross-functional collaborations with teams such as product managers, engineers, and customer service personnel to ascertain requirements and translate them into scalable GenAI solutions.
  9. Predict potential risks and obstacles associated with GenAI projects, proactively formulating strategies for their mitigation.
  10. Uphold compliance with all pertinent ethical, legal, and regulatory requirements in the development and deployment of GenAI technologies.
Benefits
  • $174,100 - $261,100 per year.
  • Comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off and holidays, and more.
  • Ongoing professional development opportunities to enhance your skills and advance your career.
  • A dynamic and supportive work environment that fosters collaboration and innovation.

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