Customer Service Representative
4 weeks ago
As a Customer Care Agent at Uline, you will be responsible for processing customer orders and inquiries in a collaborative call center environment using world-class technology. You will communicate with customers over phone, email, and chat, assisting them with navigating our website and online ordering.
Key Responsibilities:
Process customer orders and respond to inquiries in a timely and professional manner
Provide excellent customer service, resolving issues and answering product, pricing, and shipping questions quickly and confidently
Collaborate with team members to achieve sales goals and provide a positive customer experience
Requirements:
High school diploma or equivalent, Bachelor's degree preferred
Prior customer service experience is a plus, but we'll train you to provide excellent service for our customers
Strong communication and problem-solving skills
What We Offer:
Complete medical, dental, vision, and life insurance coverage, Flexible Spending Accounts, and wellness programs
401(k) with 6% employer match
Paid holidays and generous paid time off
Tuition Assistance Program that covers professional continuing education
Bonus programs that include annual performance, sales goals, and profit sharing
Employee Perks: best-in-class, clean, modern facilities, first-class fitness center, beautifully maintained walking trails
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