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Patient Service Associate

2 months ago

Cary, North Carolina, United States Duke Health Full time
Job Summary

We are seeking a highly skilled Patient Service Associate to join our team at Duke Primary Care Pediatrics. As a key member of our healthcare team, you will be responsible for coordinating and participating in various duties associated with daily clinic preparation, patient identification, and appointment scheduling.

Key Responsibilities
  • Coordinate and participate in daily clinic preparation, including reviewing next day patients and completing preparation activities.
  • Enter pre-visit orders and prepare new patient charts.
  • Pick up X-rays, office charts, medical records, reports, and other required patient documentation.
  • File history sheets, ancillary reports, and other patient record documentation.
  • Check-in patients upon arrival and verify patient demographic data.
  • Accurately identify the appropriate account for patient visits and present required forms for signature.
  • Collect and post co-payments and balances on accounts due.
  • Imprint patient-specific chart documents and requisition/transmittal documents.
  • Coordinate labs and procedures as requested.
  • Maintain private physician office charts and prepare encounter forms.
  • Audit encounter forms for completeness and accuracy before batching.
  • Schedule tests and procedures, and complete ancillary service requisitions.
  • Explain billing to patients according to PRMO credit and collection policies.
  • Check-out patients and make return appointments by scheduling patients into the physician and scheduling tests and procedures.
  • Answer telephone calls, take accurate appointment types, and deliver messages to physicians, nurses, and others.
Requirements
  • Strong verbal and written communication skills.
  • Basic PC and data entry skills.
  • Knowledge of medical terminology and telephone etiquette.
  • Demonstrated ability to organize and prioritize work, provide oral and written instructions, and interact tactfully with customers.
  • Ability to apply specific departmental policies, rules, and regulations relating to verifying patient information, collecting payments, and maintaining records and forms.
Preferred Qualifications
  • Minimum of one year of work experience in directly communicating and providing service to patients or the public, preferably in a healthcare-related field.
  • Experience in effectively coordinating multiple tasks or activities.
Work Environment

Duke Health is an equal opportunity employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.