Healthcare Customer Service Professional

1 week ago


Phoenix, Arizona, United States Della Infotech Full time
Company Overview
Della Infotech is a leading healthcare technology company dedicated to providing innovative solutions for patient care and management. As a valued member of our team, you will have the opportunity to work with a talented group of professionals who share your passion for delivering exceptional customer service.

Estimated Salary: $45,000 - $65,000 per year

Job Description:
Become a liaison between our company and its customers, handling large volumes of orders through inbound and outbound calls and in-person interactions at our center location. Your responsibilities will include following communication scripts, resolving customer inquiries, and ensuring accurate documentation for billing purposes.

•Provide personalized support to patients, referral sources, and administrative departments

•Establish effective relationships with insurance companies and facilitate prior authorization requests

•Enter accurate patient information into our customer information system

•Strive for exceptional customer satisfaction by addressing concerns and issues related to their health

•Exercise independent judgment to ensure timely delivery of products and services

•Stay up-to-date on customer needs and trends to enhance satisfaction and loyalty

•Maintain knowledge of multiple insurance qualifications to optimize order intake

Required Skills and Qualifications:
High School Diploma or equivalent required; some college education preferred

Benefits:
A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) retirement plan, and paid time off

About Us:
Della Infotech is committed to fostering a collaborative and inclusive work environment that encourages professional growth and development

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