Customer Service Professional

3 days ago


Phoenix, Arizona, United States Farmers Insurance Full time

**Job Overview**

We are seeking a highly skilled Customer Service Professional to join our team at Farmers Insurance. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences by responding to customer inquiries, resolving issues, and providing support with basic underwriting guidelines, policies, and marketing initiatives.

**Key Responsibilities**

  • Respond to customer inquiries via phone, email, or in-person
  • Resolve customer complaints and issues in a timely and professional manner
  • Communicate effectively with internal and external customers
  • Analyze and clarify policy and account-related questions

**Requirements**

  • Licensed in Property & Casualty or Personal Lines
  • Basic PC skills and strong analytical capability
  • Conflict resolution skills and ability to multi-task
  • Strong verbal and written communication skills

**Benefits**

  • Competitive salary: $60,000 - $80,000 per year (DOE)
  • Plus commission and bonus opportunity
  • 40 hours/week, 8 hour shift, day shift
  • Paid time off


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