High-Volume Roadside Assistance Coordinator

3 weeks ago


Decatur, Illinois, United States Government Employees Insurance Company Full time

We are seeking a highly skilled and motivated individual to join our team as an Emergency Roadside Service Dispatcher. This is a fantastic opportunity for someone who enjoys helping others and providing top-notch customer service.

About the Role

As an Emergency Roadside Service Dispatcher, you will be responsible for providing support to policyholders who experience vehicle issues. You will work in a fast-paced environment, handling high volumes of calls and dispatching services such as locksmiths and tow trucks. Our comprehensive training program will equip you with the skills and knowledge needed to succeed in this role.

Key Responsibilities
  • Provide exceptional customer service to policyholders experiencing vehicle issues
  • Dispatch services such as locksmiths and tow trucks
  • Work in a fast-paced, high-volume call center environment
  • Collaborate with colleagues to ensure seamless service delivery
Requirements

To be successful in this role, you will need:

  • Experience providing outstanding customer service
  • Strong computer proficiency and typing ability
  • Ability to effectively communicate verbally and in writing
  • Ability to work comfortably in a fast-paced environment
  • Willingness to learn new skills and adapt to changes quickly
What We Offer

We offer a competitive salary of $34,053 per year, which equates to $16.90 per hour. Our Total Rewards Program provides a range of benefits, including Premier Medical, Dental, and Vision Insurance, Paid Vacation, Sick, and Parental Leave, 401(k) Plan, Tuition Reimbursement, and Paid Training and Licensures. We value diversity and inclusion, and we are committed to creating a workplace that is free from discrimination and harassment.



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