Service Advisor

5 days ago


San Antonio, Texas, United States Steele CDJR North Star LLC Full time
Job Description

Steele CDJR North Star LLC is seeking a skilled Service Advisor to act as a liaison between our customers and our Service Technicians.

The Service Advisor will be responsible for greeting customers, listening to their needs, and scheduling appointments as necessary. They will also be responsible for setting up loaner cars and verifying insurance before maintenance is scheduled.

The ideal candidate will work directly with customers to understand their needs and provide our Service Technicians with the information required to provide excellent service.

Key Responsibilities:

  • Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
  • Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
  • Call customers to advise them about service changes or car pick-up times
  • Maintain positive customer relationships to ensure repeat business

Requirements:

  • Must have a valid driver's license
  • Strong communication skills, both written and verbal
  • Strong customer service skills in order to handle customer complaints and questions effectively
  • Critical thinking, organization, time management and problem-solving skills to perform their job successfully
  • Knowledge of digital technology, including the ability to use the internet and the appropriate software
  • Ability to interpret technical terms to the customers
  • Patience in coping with different customers' personalities
  • Decision-making skills
  • Proficiency with industry-specific software
  • Analytical thinking

Why Steele CDJR North Star LLC?

  • Competitive compensation package with flexible health and dental plans
  • Virtual healthcare and mental health/wellness support programs
  • Employee and Family Assistance Program
  • Industry-leading company matches RRSP program
  • Competitive wages
  • Opportunities for career growth and advancement
  • A safe, inclusive, and dynamic work environment

Steele CDJR North Star LLC is committed to providing the Best Customer Buying Experience and solidifying ourselves as the 'Trusted Destination of Choice for Everything Auto' for employees and customers alike.

If you want to work for an organization that values and rewards hard work, innovative thinking, and continuous improvement, please apply today.



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