Technical Documentation Specialist

13 hours ago


Cleveland, Ohio, United States Metasys Technologies, Inc. Full time

Job Title: Technical Documentation Specialist

About the Role:

We are seeking a skilled Technical Documentation Specialist to join our team at Metasys Technologies, Inc. This role involves working closely with subject matter experts, system administrators, and the technology team to create and refine technical information, manage procedure guides, and develop documentation for products, tools, and services.

Key Responsibilities:

  • Collaborate with cross-functional teams to create, update, and manage system procedure guides, ensuring accuracy and consistency.
  • Develop technical documentation for products, tools, and services, utilizing strong communication and organizational skills.
  • Conduct customer training on Ricoh devices and applications, with follow-up for optimal usage.
  • Identify potential sales leads and volume-building opportunities, leveraging strong analytical skills.
  • Manage time and territory efficiently, focusing on under-utilized Ricoh systems.
  • Maintain a professional relationship with customers and Ricoh personnel, ensuring excellent customer service.

Requirements:

  • 2-year college degree or equivalent experience in a related field.
  • 2+ years of experience in technical writing or software documentation.
  • Strong communication, organizational, and time management skills.
  • Basic computer competencies, proficiency in Microsoft Office.
  • Valid driver's license and auto insurance required.
  • Familiarity with office imaging products, ERP, and PLM is a plus.

About Us:

Metasys Technologies, Inc. is an equal opportunity employer. We value diversity and inclusion in the workplace and are committed to creating a welcoming environment for all employees and applicants.



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