Bilingual Customer Service Agent

2 weeks ago


Wichita Falls, Texas, United States Mass Markets Full time
Mass Markets
Job Summary

We are seeking a highly skilled and customer-focused Bilingual Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for handling inbound and outbound contacts in a professional and timely manner.

Key Responsibilities
  • Handle customer inquiries and resolve issues in a courteous and efficient manner.
  • Ensure first call resolution through effective problem-solving and communication skills.
  • Research and gather information to resolve customer complaints and issues.
  • Collaborate with other departments to resolve complex issues and provide excellent customer service.
  • Accurately document and process customer claims in our systems.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously.
  • Strong problem-solving and analytical skills.
  • Proficiency in English and Spanish languages.
  • High school diploma or equivalent required.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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