Asset Protection Operations Coach

4 days ago

Raleigh, North Carolina, United States Walmart Full time
Job Summary

We are seeking a highly skilled Asset Protection Operations Coach to join our team at Walmart. As a key member of our asset protection team, you will be responsible for ensuring the effective presentation of merchandise, assessing economic trends and community needs, and overseeing the stocking and rotation of merchandise.

Key Responsibilities
  • Drive sales by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, and cleanliness of the area.
  • Assess economic trends and community needs to inform business decisions.
  • Oversee the stocking and rotation of merchandise to ensure optimal inventory levels.
  • Set up, clean, and organize product displays to create an engaging shopping experience.
  • Secure fragile and high-shrink merchandise to prevent loss.
  • Lead and develop teams effectively by teaching, training, and actively listening to associates.
  • Communicate and collaborate with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
  • Introduce and lead company change efforts to drive business results.
  • Provide clear expectations and guidance to implement business solutions.
  • Communicate business objectives to teams effectively.
  • Model and demonstrate exceptional customer service standards to store associates.
  • Manage and support customer service initiatives, including store of the community and community outreach programs.
  • Ensure customer needs, complaints, and issues are successfully resolved.
  • Develop and implement action plans to correct deficiencies.
  • Provide process improvement leadership to ensure a high-quality customer experience.
  • Provide supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates.
  • Assign duties, set clear expectations, and provide associate recognition.
  • Communicate expectations consistently and effectively.
  • Ensure diversity and inclusion awareness.
  • Recruit and develop qualified associates to meet staffing needs and achieve company growth potential.
  • Control the unexplained loss of merchandise and improve profitability by identifying and communicating performance goals and objectives.
  • Build accountability for policies and procedures.
  • Measure adherence to loss prevention policies and procedures.
  • Review variances to inventory reports.
  • Conduct operational and pre-inventory reviews.
  • Gather data, audit results, and monitor deficiency trends.
  • Identify improvement opportunities.
  • Communicate and work with managers and associates to determine corrections needed to inventory controls.
  • Influence the implementation and execution of control corrections.
  • Train managers and associates on operational controls and processes in multiple stores.
  • Detect, deter, investigate, and resolve violations of company policies and criminal activities.
  • Conduct investigations relating to company operations and policies.
  • Gather evidence, take statements, write case reports, and provide courtroom testimony as needed.
  • Partner in collaborative efforts with other investigative entities.
  • Monitor safety and risk controls within a facility by ensuring an effective safety program is in place.
  • Supervise safety team members.
  • Identify accident trends to develop and implement solutions to prevent accidents.
  • Observe workplace practices and provide training to associates on accident prevention techniques.
  • Communicate plans to minimize accidents.
  • Oversee safety reviews and implement plans to improve workplace safety.
  • Manage facility-level training and execution of asset protection, safety, and claims and receiving procedures.
  • Review the application of policies, procedures, compliance guidelines, and operational controls.
  • Identify gaps in expectations versus training.
  • Determine training needs.
  • Develop and deliver training as needed.
  • Manage claims and receiving operations by ensuring proper policies and procedures are followed.
  • Ensure the timely processing of claims and merchandise deliveries.
  • Provide direction for claims or receiving issues.
  • Maintain necessary documentation and reporting.
  • Coordinate, complete, and oversee job-related activities and assignments.
  • Develop and maintain relationships with key stakeholders.
  • Support plans and initiatives to meet customer and business needs.
  • Identify and communicate goals and objectives.
  • Build accountability for and measure progress in achieving results.
  • Identify and address improvement opportunities.
  • Demonstrate adaptability and promote continuous learning.
  • Ensure compliance with company policies and procedures and support company mission, values, and standards of ethics and integrity.
  • Implement related action plans.
  • Utilize and support the Open-Door Policy.
  • Provide direction and guidance on applying these in executing business processes and practices.
What We Offer

We offer a competitive salary range of $65,000.00-$80,000.00, as well as annual or quarterly performance bonuses. Additional compensation may include Regional Pay Zone (RPZ), Sales Volume Category (SVC), and Complex Structure (based on external factors that create challenges). We also offer a comprehensive benefits package, including medical, vision, and dental coverage, 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Requirements
  • Completion of 2 years of college.
  • Option 2: 1 year's experience as a supervisor in a multi-department environment.
  • Option 3: 1 year's experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
  • Option 4: 2 years' experience in asset protection or related area.
  • Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification, and/or licensing).
  • If applicable, acquisition of a current, state-issued Certificate of Eligibility.
  • If applicable, successful completion of criminal background check and/or firearms authorized training.
  • Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
Preferred Qualifications
  • Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
  • Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
  • Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified).
  • General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
  • Investigative experience.
  • Bachelors: Business, Bachelors: Criminal Justice.

  • Asset Protection Operations Coach

    7 days ago

    Raleigh, North Carolina, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled and experienced Asset Protection Operations Coach to join our team at Walmart. As an Asset Protection Operations Coach, you will be responsible for leading and developing teams effectively, teaching, training, and actively listening to associates; touring stores and providing feedback; communicating and...

  • Asset Protection Operations Coach

    2 weeks ago

    Raleigh, North Carolina, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled Asset Protection Operations Coach to join our team at Walmart. As a key member of our asset protection team, you will be responsible for driving sales growth, developing teams, and ensuring the security of our stores.Key ResponsibilitiesDrive sales growth by ensuring effective merchandise presentation, assessing...

  • Asset Protection Operations Coach

    2 weeks ago

    Raleigh, North Carolina, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled Asset Protection Operations Coach to join our team at Walmart. As a key member of our asset protection team, you will be responsible for driving sales growth, developing teams, and ensuring the security of our stores.Key ResponsibilitiesDrive sales growth by ensuring effective merchandise presentation, assessing...

  • Asset Protection Operations Coach

    1 week ago

    Raleigh, North Carolina, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled and experienced Asset Protection Operations Coach to join our team at Walmart. As an Asset Protection Operations Coach, you will be responsible for ensuring the effective presentation of merchandise, assessing economic trends and community needs, and overseeing the stocking and rotation of merchandise.Key...

  • Asset Protection Specialist

    3 weeks ago

    Raleigh, North Carolina, United States Lowe's Full time

    Lowe's Grove Barton Rd Job Description **Job Summary:** As an Asset Protection Agent at Lowe's, you will play a critical role in protecting our assets and preventing inventory shrinkage. You will work closely with store leadership to identify and deter external theft, and provide coaching and training to associates to ensure they are equipped to prevent...

  • Asset Protection Specialist

    4 weeks ago

    Raleigh, North Carolina, United States Macy's Inc. Full time

    Job Summary:Macy's Inc. is seeking a skilled Asset Protection Detective to join our team. As an Asset Protection Detective, you will play a critical role in protecting our company's assets and ensuring a safe shopping environment for our customers.Key Responsibilities:Detect and Apprehend Shoplifters: Utilize your keen observational skills to identify and...

  • Asset Protection Specialist

    3 weeks ago

    Raleigh, North Carolina, United States Hibbett Sports Full time

    Hibbett Sports - Job Opportunity **Job Summary:** As an Asset Protection Associate at Hibbett Sports, you will be responsible for creating a secure environment that delivers a premium customer service experience. You will use sound judgment and demonstrate an understanding of asset protection procedures to analyze situations and communicate any activity...

  • Asset Protection Professional

    4 weeks ago

    Raleigh, North Carolina, United States Home Goods Full time

    Job Summary:As a Loss Prevention Detective at HomeGoods, you will play a critical role in maintaining a secure and honest work environment. Your primary responsibilities will include:Adhering to established shoplifter guidelines and policies to ensure a safe and secure shopping experience for customers.Providing exceptional customer service to internal and...

  • Asset Protection Specialist

    3 weeks ago

    Raleigh, North Carolina, United States dd's Discounts Full time

    About the Role:As an Asset Protection Specialist at dd's Discounts, you will play a critical role in maintaining a safe and secure environment for both associates and customers.Key Responsibilities:Understand and adhere to safety protocols as the top priority, practicing safe behaviors in all aspects of the job.Collaborate with Store Leadership to ensure a...

  • Valuable Asset Protection Officer

    4 weeks ago

    Raleigh, North Carolina, United States Brinks Full time

    As a Cash Transport Guard at Brinks, you will be responsible for:Delivering and Collecting Valuables: Safely transport and retrieve valuable assets from customer locations, ensuring their security and integrity.Dispatch and Coordination: Dispatch personnel to ensure successful transactions, maintaining effective communication and coordination with team...

  • Valuable Asset Protection Officer

    4 weeks ago

    Raleigh, North Carolina, United States Brinks Full time

    As a Cash Transport Guard at Brinks, you will be responsible for:Delivering and Collecting Valuables: Safely transport and retrieve valuable assets from customer locations, ensuring their security and integrity.Dispatch and Coordination: Dispatch personnel to ensure successful transactions, maintaining effective communication and coordination with team...

  • Security Officer

    3 weeks ago

    Raleigh, North Carolina, United States On Point Protection Agency LLC Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Security Officer to join our team at On Point Protection Agency LLC. As a Security Officer, you will be responsible for ensuring the safety and security of our clients' properties, personnel, and visitors.Key Responsibilities:Security and Safety: Patrol assigned facilities to identify and...

  • Retail Asset Protection Specialist

    3 weeks ago

    Raleigh, North Carolina, United States Sephora Full time

    About the RoleSephora is seeking a highly skilled and experienced Store Loss Prevention Investigator to join our team. As a key member of our Loss Prevention department, you will play a critical role in protecting our stores' assets and ensuring a safe and secure shopping environment for our clients.Key ResponsibilitiesConduct Surveillance and...

  • Store Asset Protection Specialist

    5 days ago

    Raleigh, North Carolina, United States SEPHORA Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Store Loss Prevention Investigator to join our team at Sephora. As a key member of our Loss Prevention department, you will play a critical role in protecting our store assets and ensuring a safe and secure shopping environment for our clients.Key ResponsibilitiesConduct thorough investigations...

  • Retail Asset Protection Specialist

    4 weeks ago

    Raleigh, North Carolina, United States Sephora Full time

    About the RoleSephora is seeking a highly skilled and experienced Store Loss Prevention Investigator to join our team. As a Store Loss Prevention Investigator, you will play a critical role in protecting the assets of our stores against theft and ensuring the integrity of our business.Key ResponsibilitiesConduct Surveillance and Investigations: Conduct...

  • Asset Protection Specialist, Triangle Town Center

    5 hours ago

    Raleigh, North Carolina, United States Macy's Inc. Full time

    Job SummaryMacy's Inc is seeking a skilled Asset Protection Detective to join our team at Triangle Town Center. As an Asset Protection Detective, you will play a critical role in protecting our company's assets and ensuring a safe shopping environment for our customers.Key ResponsibilitiesInvestigate and prevent theft and fraudApprehend shoplifters and...

  • Asset Management Specialist

    2 weeks ago

    Raleigh, North Carolina, United States Oak Hill Management Full time

    About Oak Hill ManagementWe are a private equity investment firm focused on commercial real estate. Our team is seeking a highly skilled Asset Manager to oversee our North Carolina portfolio.Job SummaryThe Asset Manager will be responsible for managing and developing property managers, preparing annual budgets, and maximizing returns on assets and...

  • Asset Protection Specialist, Triangle Town Center

    2 weeks ago

    Raleigh, North Carolina, United States Macy's Inc. Full time

    Job SummaryMacy's Inc is seeking a skilled Asset Protection Detective to join our team at the Triangle Town Center location.Key ResponsibilitiesDetect and apprehend individuals who commit fraud or other criminal acts against the company.Investigate criminal violations against customers or associates that occur on company premises.Recover stolen merchandise...

  • Creative Operations Director

    4 weeks ago

    Raleigh, North Carolina, United States Willis Towers Watson Public Limited Company Full time

    Job SummaryThe Creative Operations Director at Willis Towers Watson Public Limited Company is responsible for facilitating the development of all creative assets. This role manages the flow of information and assets to and from the creative team, prioritizes work, and monitors adherence to scope.Key ResponsibilitiesDevelop and implement strategic plans to...

  • Collateral Recovery Specialist

    4 weeks ago

    Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    About the PositionThe Collateral Recovery Specialist is a critical role within the Local Government Federal Credit Union, responsible for safeguarding the organization's security interests in collateral pledged in loan obligations. This position requires a high degree of expertise in managing and maintaining all activities related to exercising remedies to...