Bilingual Client Support Specialist
2 days ago
We are seeking a skilled and customer-focused Bilingual Client Support Specialist to join our team at Indotronix International Corporation.
About the JobThis onsite role is located in Boston, MA, and requires a minimum 6-month contract. The successful candidate will have excellent communication skills and be able to interact face-to-face with clients in both English and Spanish.
Responsibilities- Provide exceptional customer service and resolve client inquiries and issues using multiple online tools and systems.
- Track and monitor the status of open requests using multiple online tools and systems.
- Document all work, including completed tasks and notes, in an online CRM tool.
- Analyze member paperwork, forms, and activity within multiple online tools and systems.
- Conduct outreach via phone and online to Health Connector members to gather additional information or provide issue resolution status.
- Collaborate with internal teams to research and resolve issues for Health Connector members.
- Collaborate with external third-party teams to resolve issues for Health Connector members.
- Answer client questions as needed.
The estimated salary for this position is around $65,000 - $75,000 per year, depending on experience. As an equal opportunity employer, we offer competitive compensation packages, including health insurance, paid time off, and opportunities for professional growth and development.
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