Bilingual Client Support Specialist

2 days ago


Étreux, Hauts-de-France, United States Indotronix International Corporation Full time

We are seeking a skilled and customer-focused Bilingual Client Support Specialist to join our team at Indotronix International Corporation.

About the Job

This onsite role is located in Boston, MA, and requires a minimum 6-month contract. The successful candidate will have excellent communication skills and be able to interact face-to-face with clients in both English and Spanish.

Responsibilities
  • Provide exceptional customer service and resolve client inquiries and issues using multiple online tools and systems.
  • Track and monitor the status of open requests using multiple online tools and systems.
  • Document all work, including completed tasks and notes, in an online CRM tool.
  • Analyze member paperwork, forms, and activity within multiple online tools and systems.
  • Conduct outreach via phone and online to Health Connector members to gather additional information or provide issue resolution status.
  • Collaborate with internal teams to research and resolve issues for Health Connector members.
  • Collaborate with external third-party teams to resolve issues for Health Connector members.
  • Answer client questions as needed.
Benefits and Compensation

The estimated salary for this position is around $65,000 - $75,000 per year, depending on experience. As an equal opportunity employer, we offer competitive compensation packages, including health insurance, paid time off, and opportunities for professional growth and development.



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