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Dispatcher - Operations Coordinator

2 months ago

Janesville, United States CoachUSA Full time
Job Description

Job Title: Dispatcher - Operations Coordinator

Job Summary:

We are seeking a highly skilled and organized Dispatcher - Operations Coordinator to join our team at CoachUSA. As a key member of our operations team, you will play a crucial role in ensuring the smooth operation of our transportation services.

Key Responsibilities:

  • Scheduling and Routing: Schedule vehicles in coordination with maintenance personnel, arranging replacements when necessary.
  • Document Preparation: Prepare documents and verify accuracy of work orders for driver assignments.
  • Communication: Monitor weather reports, traffic conditions, airport closings, etc. Communicate delays and resolutions to team.
  • Customer Service: Resolve customers inquiries and complaints via phone, email, mail, and in person.
  • Reporting: Create daily shift report emails to be submitted to GM, Director of Operations, Maintenance Manager, and Safety & Training Manager.

Requirements:

  • Customer Service Experience: Proven customer service experience.
  • Organizational Skills: Strong organizational and time management skills.
  • Communication Skills: Excellent written and verbal communication skills.
  • Technical Skills: Proficiency in Microsoft Office.
  • Schedule Flexibility: Schedule flexibility is required to accommodate extended shifts, including daytime, nighttime, weekends, and holidays.

What We Offer:

  • Competitive Compensation: Competitive compensation up to $23.00 / hour.
  • Benefits Package: Comprehensive benefits package including medical, dental, vision, short-term disability, life insurance and 401k options.
  • Paid Time Off: Paid Holidays, Vacation, and Personal Days.
  • Great Company Culture: Great company culture

CoachUSA is an Equal Employment Opportunity employer.