Associate Patient Care Coordinator

12 hours ago


Blue Island, Illinois, United States Optum Full time
Opportunities with Optum

We are seeking a highly skilled and detail-oriented Associate Patient Care Coordinator to join our team at Optum. As a key member of our care team, you will play a vital role in supporting the vision and mission of our organization.

Key Responsibilities:
  • Greet patients, family members, and guests with a friendly smile and assist with signing in and completing registration.
  • Enter and scan patient demographic and insurance information into Epic, verify insurance eligibility, and inform patients of their insurance benefits.
  • Collect co-payments and patient balances, answer incoming phone calls, and direct calls and take messages.
  • Assist physicians and clinical staff by coordinating follow-up care for patients, scheduling referral appointments, and obtaining authorization for diagnostic testing.
  • Send patient records to primary care physicians and assist with other tasks as assigned.
Requirements:
  • High School Diploma/GED (or higher)
  • 1+ years of customer service or healthcare-related experience
  • Intermediate computer proficiency (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
  • Ability to travel 10% to cover other offices as needed
Preferred Qualifications:
  • Experience working with an electronic health record (EPIC)
  • Knowledge of medical terms and insurance carriers
  • 1+ years of experience working in a medical front office or urgent care position
What We Offer:
  • Competitive base pay
  • A comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase and 401(k) contribution

We are an equal employment opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity, or expression.


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