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Front Desk Coordinator

2 months ago

Nyack, New York, United States The Mental Health Association of Westchester Inc. Full time
Job Title: Front Desk Receptionist

Program: Practice Management

Hours Per Week: 30-35 per week

Position: In-Person

Salary Range: $19.00 an hour

Locations available: Nyack, NY

We are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at Greater Mental Health of New York. As a key member of our practice management team, you will be responsible for providing exceptional customer service to our clients and ensuring the smooth operation of our clinic.

Key Responsibilities:

  1. Obtain and review client consent.
  2. Handle incoming calls during clinic hours while maintaining a polite and consistent phone manner.
  3. Take messages from the general voice mailbox and deliver them to staff.
  4. Welcome and greet all clients and visitors, in person or over the phone.
  5. Maintain an accurate record of clients seen each day.
  6. Manage all staff clinical schedules, including appointments, cancellations, and will-call lists.
  7. Schedule and reschedule client appointments accurately.
  8. Accept and receive payments from clients.
  9. Direct persons attending meetings.
  10. Work collaboratively with the program/clinic assistant to ensure the availability of client forms and surveys.
  11. Maintain an adequate supply of new client materials.
  12. Receive general clinic mail and other deliveries.
  13. Keep the reception area clean and organized.
  14. Perform other designated duties.

Requirements:

  1. High school diploma/GED/TASC equivalent required. A clerical or Administrative Assistant certificate is preferred.
  2. Flexibility to go to other Greater Mental Health locations to provide coverage if needed.
  3. Must have computer literacy skills, good working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint), and an understanding of office procedures.
  4. Has used and documented in an electronic health record is preferred.
  5. Spanish language fluency.
  6. Used and has knowledge of how to operate general office equipment.
  7. The Receptionist/Front Desk Admin must adhere to the agency's and program's policy, procedures, and professional code of ethics.
  8. Confidentiality must be maintained on all client information.
  9. Must be organized, display good judgment, and be able to see a task through completion.
  10. Must be reliable and able to work independently and understand the importance of maintaining confidentiality.
  11. Must demonstrate the ability to be flexible and receive assignments from a variety of task supervisors.
  12. Must maintain pre-employment clearances by applicable regulatory clearances as required.
  13. Must be legally eligible to work in the United States.

Benefits:

  • Salary Range: $19 an hour, based on departmental budget, qualifications, experience, education, and licenses.
  • Flexible Work Arrangements: Subject to business needs, including hybrid options.
  • Paid Time Off: 25 days of PTO, 12 sick days, and 11 company-paid holidays per year (prorated for part-time staff).
  • Health Benefits: Medical, dental, and vision plans for staff working 30+ hours.
  • Retirement: 403B plan with discretionary employer contributions after 1 year.
  • Professional Development: Opportunities for advancement, training programs, and support for certifications and continuing education.
  • Additional Perks: Free EAP services and employee discounts (hotels, movie tickets, theme parks, electronics, and more).

Special Considerations:

Employees may be sitting and performing computer work for extended periods.