Front Desk Coordinator

1 month ago

Nyack, New York, United States Greater Mental Health of New York Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at Greater Mental Health of New York. As a key member of our front office staff, you will be responsible for providing exceptional customer service, managing client records, and ensuring the smooth operation of our clinics.

Key Responsibilities
  1. Provide warm and welcoming greetings to clients and visitors, both in person and over the phone.
  2. Manage client records, including scheduling appointments, maintaining accurate records, and ensuring confidentiality.
  3. Handle incoming calls, take messages, and deliver them to staff in a timely and professional manner.
  4. Assist with administrative tasks, such as data entry, filing, and preparing documents.
  5. Collaborate with the program/clinic assistant to ensure the availability of client forms and surveys.
  6. Maintain a clean and organized reception area, including restocking supplies and ensuring a welcoming environment.
Requirements
  1. High school diploma or equivalent required; clerical or administrative assistant certificate preferred.
  2. Excellent communication and interpersonal skills, with the ability to work effectively with clients, staff, and community agencies.
  3. Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
  4. Ability to maintain confidentiality and handle sensitive information with discretion.
  5. Flexibility to work in a fast-paced environment and adapt to changing priorities.
  6. Reliability and ability to work independently, with a strong attention to detail and organizational skills.
Benefits
  • Competitive salary range: $19.00 per hour, based on departmental budget, qualifications, experience, education, and licenses.
  • Flexible work arrangements, including hybrid options.
  • Paid time off: 25 days of PTO, 12 sick days, and 11 company-paid holidays per year (prorated for part-time staff).
  • Health benefits: medical, dental, and vision plans for staff working 30+ hours.
  • Retirement: 403B plan with discretionary employer contributions after 1 year.
  • Professional development opportunities, including training programs and support for certifications and continuing education.

Special Considerations: Employees may be sitting and performing computer work for extended periods.

Employee Classification: Non-exempt; Full-time (35+ Hours), Part-time hours)

Greater Mental Health of New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

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