Customer Experience Representative
4 weeks ago
As a Customer Experience Banker at Huntington National Bank, you will play a vital role in helping our customers achieve their financial goals. You will be responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit and other banking products and services.
You will process customer transactions accurately and efficiently, balance daily, and provide exemplary customer service.
Key Responsibilities:
- Provide excellent customer service and effectively resolve customer issues.
- Be proficient in understanding and educating customers on consumer deposit products.
- Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
- Educate and refer customers to other areas of the bank to deepen relationships and build a strong partnership.
- Adhere to all operational, security, risk, and regulatory policies and procedures.
- Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation.
Requirements:
- High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
- 1 year or more in customer service in banking, financial services, or goal-driven retail sales.
- Cash handling skills.
- Comfort with technology such as mobile services and online banking services.
Work Environment:
Huntington National Bank is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, and expression, genetic information, or any other basis protected by local, state, or federal law.
Huntington National Bank does not accept solicitation from Third Party Recruiters for any position.
This employer will not sponsor applicants for the following work visas: F-1 student, H-1B worker, O-1 worker, TN worker, E-3 worker.
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